After "Fresh start" (factory reset) sleep starts to work again with Windows 10. I can use sleep function with Windows, but I can't use it with Ubuntu 20.10. This gives me a headache.I've contacted Acer about this issue, they noted, that they're working on it. BIOS is passing qualification and should be released somewhere about December, so sleep issue should be fixed.
BTW: thank you Acer for “great” support. More than half a year I’m trying to use this laptop but it even shutdowns sometimes due to it tries to sleep (even though I turned off all ways to make it sleep). Other laptops with such a problem got BIOS update approx three month ago. Will always “recommend” your laptops to all my friends.
Just create new topic with the problem, which would be unsolved. Now - none pays atention.
@Glenjamin are you sure you have hyper-v on?
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Since this time hyper-v is available in 1909 (the version laptop came in stock) right now. I thought of updating to WSL2, and this time it was also my project requirement, I had to install hyper-V, and I can confirm (without doing any updates) only turning on Hyper-V and Hypervisor platform, there's sleep issue.
Anyway, I have been able to completely avoid the issue; I have my energy profile set up to *never* sleep, and I configured both my power button and closing the lid to hibernate. I haven't had an unwanted sleep/restart since. But it would really be nice to be able to use this basic computer functionality... Still waiting for the BIOS update. Hope it'll come this month.
We all hope a new BIOS will be posted within weeks... c'mon Acer, you have one job! 😊
It's quite frustrating so if any has a fix or workaround I would sure appreciate hearing about it.
Anyway, I stressed out the impact of the issue again. Let's hope this info gets to the technical teams to see if they can hurry up the process of releasing this update.