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SF314-42 doesn't wake up from sleep mode, Windows restarts instead, please help!

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FAQ & Answers

  • AnimeshSahuAnimeshSahu Member Posts: 30 Die Hard
    +1 I had the issue on ~August when I first updated the 2004, and reverted back because VmMem at that time was doing memory leaks (reserving but not freeing the memory) and there were sleep issue as well.

    Since this time hyper-v is available in 1909 (the version laptop came in stock) right now. I thought of updating to WSL2, and this time it was also my project requirement, I had to install hyper-V, and I can confirm (without doing any updates) only turning on Hyper-V and Hypervisor platform, there's sleep issue.
  • Tarik02Tarik02 Member Posts: 28 Enthusiast
    After "Fresh start" (factory reset) sleep starts to work again with Windows 10. I can use sleep function with Windows, but I can't use it with Ubuntu 20.10. This gives me a headache.

    I've contacted Acer about this issue, they noted, that they're working on it. BIOS is passing qualification and should be released somewhere about December, so sleep issue should be fixed.
    It's already January 2021. Still no BIOS update. :(
  • Tarik02Tarik02 Member Posts: 28 Enthusiast
    BTW: thank you Acer for “great” support. More than half a year I’m trying to use this laptop but it even shutdowns sometimes due to it tries to sleep (even though I turned off all ways to make it sleep). Other laptops with such a problem got BIOS update approx three month ago. Will always “recommend” your laptops to all my friends.
  • AnimeshSahuAnimeshSahu Member Posts: 30 Die Hard
    Let's hope for the best :-)
  • Captain_ChampiCaptain_Champi Member Posts: 9

    Tinkerer

    Hi guys! Why no one is talking about the fact that this post is "partially" solved with an "accpeted answer" ? No one can solve the problem with this answer, it's like : "umm that's definitely not Acer the problem". Thanks to all the moderators of the forum, but it hurts a lot to hear that... we don't have an official solution for that, a one that WORKS!
    We all hope a new BIOS will be posted within weeks... c'mon Acer, you have one job! 😊
  • AnimeshSahuAnimeshSahu Member Posts: 30 Die Hard
    Oh wait, why is this issue marked as resolved? It really isn't right?
  • kirmgrauzakirmgrauza Member Posts: 99 Fixer
    Just create new topic with the problem, which would be unsolved. Now - none pays atention.
  • GlenjaminGlenjamin Member Posts: 2 New User
    I never had the issue until upgrading to bios 1.08 but I'm not sure if it was BIOS or Windows upgrade. Currently running Windows 10 Version 20H2 (OS Build 19042.685).

    It's quite frustrating so if any has a fix or workaround I would sure appreciate hearing about it.

    Thanks, Glenn
  • AnimeshSahuAnimeshSahu Member Posts: 30 Die Hard
    @Glenjamin are you sure you have hyper-v on?
  • AnimeshSahuAnimeshSahu Member Posts: 30 Die Hard
    Just create new topic with the problem, which would be unsolved. Now - none pays atention.
    Added a new question: SF314-42 doesn't wake up from sleep mode, with Hyper-V turned on! — Acer Community
  • GlenjaminGlenjamin Member Posts: 2 New User
    @Glenjamin are you sure you have hyper-v on?
    Hyper-v had been on but I'd since turned it off in an attempt to fix the issue.
  • AnimeshSahuAnimeshSahu Member Posts: 30 Die Hard
    Just create new topic with the problem, which would be unsolved. Now - none pays atention.
    Created a new question: SF314-42 doesn't wake up from sleep mode, with Hyper-V turned on! — Acer Community
  • AnimeshSahuAnimeshSahu Member Posts: 30 Die Hard
    edited January 2021
    Well if you turn it off, there wouldn't be any problem, problem only happens if you have virtualization service like Hyper-V is on (which is one of my requirement, for WSL2 and Docker, so can't turn it off).
  • kirmgrauzakirmgrauza Member Posts: 99 Fixer
    edited January 2021
    Ok. So we need as many confirmations as we can in this topic with UNSOLVED mark . Also go to acer.com/support and fill a ticket. This is how we get their attention. 
  • JaimeDLHJaimeDLH Member Posts: 43 Devotee
    This is interesting...! The fix really is coming soon, it seems:

    https://github.com/microsoft/WSL/issues/5690#issuecomment-761529836
  • billseybillsey ACE Posts: 25,496 Trailblazer
    Good to hear!
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • JaimeDLHJaimeDLH Member Posts: 43 Devotee
    Has anyone had access to the pre-release 1.09 BIOS with the fix? From the post I linked above to the GitHub thread, I'd understand that some people has had access to it... If so, can anyone comment about it, if it's working, etc.?
  • Acer-CarstenAcer-Carsten Acer Crew, Knowledge Author Posts: 664 Acer Crew
    The BETA bios is not available for download like this.
    The customer who received this had to waive recourse claims in writing, if something goes wrong.

    The new bios should be out soon, only a few new files are currently added because of the Windows 20H2.

    Best Regards,
    Acer-Carsten
    Community Administrator
  • JaimeDLHJaimeDLH Member Posts: 43 Devotee
    Welp. I just ended a support chat session. They told me that there is no specified time frame for releasing the new firmware version. Furthermore, there was no chance to let me try the pre-release 1.09 firmware at my own risk. So, we still have to play the waiting game, I guess.

    Anyway, I stressed out the impact of the issue again. Let's hope this info gets to the technical teams to see if they can hurry up the process of releasing this update.
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