Black screen when typing E515-51G

MartinaTina77
MartinaTina77 Member Posts: 2 New User
edited October 2023 in 2020 Archives
Hi, I'm having this issue on E515-51G:
When I'm typing, my palms are on device, as normal, left and right according to touchpad, but sometimes when my left hand is on the device, the screen turns black. When I remove my hand, the screen is back to normal.
According to Youtube, RAM is located there. I've made a complete diagnostics - all passed, reinstalled Win10 - same issue. I noticed that the issue is present when I put my phone on the left bottom side, near the ctrl-fn-win keys and I've been able to reproduce the issue today. I've tried to move the lid when this happens but no avail, screen stays black. This issue is since day 1, happens once in a while (1x in 6m), but recently I'm using the device almost 24h and the issue is more frequent, 1x week. Today it happened 2-3 times already.
Since purchase there has been no hardware changes, just Windows reinstallation few times. Device never fell, has no damage, is always on the desk, transported in laptop bag I think 5 times in total.
Unfortunately, I cannot find the exact instructions and warranty terms and conditions, I would like to reseat the RAM, could be a loose contact or dust. Am I allowed to do that without loosing warranty? Do you have a document or anything where I can see 1. customer replaceable parts, 2. warranty terms and conditions, 3. list of compatible parts?
Thank you in advance. BR.

Answers

  • MartinaTina77
    MartinaTina77 Member Posts: 2 New User
    Hi everybody! I've found the issue - left speaker. Made a power reset with the reset hole and the issue is temporarily solved (for today I hope), I couldn't replicate the issue now with my hand or the phone.