BATTERY LEVEL SHOWS 0% WHILE CHARGING & NOT LEVELLING UP

VINIE18
VINIE18 Member Posts: 1 New User
edited October 2023 in 2020 Archives
Model - Aspire E15 E5-573-32JT

When plugged in the laptop shows charging but stays at 0%. When I unplug, it turned off. I tried software battery reset(Press and hold the Power button down for 15 seconds), doesnot work. Also I dont find any battery reset pinhole other than screw holes to put a paperclip to reset the battery.  

How can I resolve this issue? 

Answers

  • JackE
    JackE ACE Posts: 45,213 Trailblazer
    Go to the elevated command prompt.  Enter 'powercfg /batteryreport'. Then return to the desktop. Open file explorer. Then search for' battery-report.html' in the c:\windows\system32\ sub-folder. Double-click to open it in the browser. Compare design capacity with full charge capacity. Post screenshot of upper part of report if possible. Jack E/NJ

    Jack E/NJ