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Green Screen: Windows does not work.

Dear,
Good Evening,
I installed Audesk 2021 version but it was working slowly. Then I uninstalled it but during uninstallation suddenly the screen turned into green. it shows only mouse pointer and does not show anything ( windows)!! I restarted several times and  pressed F2 but did not respond.

Should I send my notebook to customer center?
Thanks in advance!

Best Answer

  • egydiocoelhoegydiocoelho Posts: 49,035 Trailblazer
    Accepted Answer
    Try accessing safeboot using the alt + f10 command:
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 

FAQ & Answers

  • egydiocoelhoegydiocoelho ACE Posts: 49,035 Trailblazer
    What is the exact model of the notebook? Example AN515-51-75ZZ. Have you tried to reset the battery?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Monir_Hossen_CartoMonir_Hossen_Carto Member Posts: 8

    Tinkerer

    edited May 23
    acer spin 5.  I did not try to reset the Battery.  I dont know how to open the battery,  it is not easy  like other laptops.
  • Monir_Hossen_CartoMonir_Hossen_Carto Member Posts: 8

    Tinkerer

    Today's morning, I reset the Battery but still looks like same ( green screen with mouse pointer).    
  • Monir_Hossen_CartoMonir_Hossen_Carto Member Posts: 8

    Tinkerer

    After reset the battery, still its like this😥
  • egydiocoelhoegydiocoelho ACE Posts: 49,035 Trailblazer
    edited May 23
    Is the image displayed on an external hdmi monitor? Can you inform the model of the notebook? Example SP315-51-58VH. Can you still trade with the seller?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Monir_Hossen_CartoMonir_Hossen_Carto Member Posts: 8

    Tinkerer

    It shows the acer logo with loding circle when I turn on it. That means monitor is ok.
    My notebook model is:  Spin SP513-51-31C3
    Yes, I have warranty  
  • Monir_Hossen_CartoMonir_Hossen_Carto Member Posts: 8

    Tinkerer

    Its also showing my adobe account 🤔
  • egydiocoelhoegydiocoelho ACE Posts: 49,035 Trailblazer
    Accepted Answer
    Try accessing safeboot using the alt + f10 command:
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Monir_Hossen_CartoMonir_Hossen_Carto Member Posts: 8

    Tinkerer

    Thank you very much. Its is working now after pressing Alt+F10. The previous setting and software are also working fine.
    I am thankful to you 😄  
  • egydiocoelhoegydiocoelho ACE Posts: 49,035 Trailblazer
    you are welcome.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
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