Laptop in repair center almost a month. Need help

Schnaz
Schnaz Member Posts: 83 Die Hard WiFi Icon
edited November 2023 in 2020 Archives
Hi I sent my laptop for repair almost a month ago after 2 weeks of waiting got email saying that spare parts been ordered and now its almost a month that I have no laptop that I use for gaming but also for work. Is there anything that I can do to make acwr actually fix my laptop? Dont know ho long gonna wait. Paid 1800£ and thank god got that acer care plus 3 yrs warrenty otherways my laptop would be usless because after a year of acer standart warrenty my mainboard broke. Is there any customer rghts that I have? Its pain in ***** waiting god knows how long to get it fixed. 

Answers

  • MartinJohn00001
    MartinJohn00001 Member Posts: 636 Seasoned Specialist WiFi Icon
    @Schnaz

     Hi, sorry to hear it. Check the link below and contact the Acer Support, they can help you.    
       https://www.acer.com/ac/en/GB/content/service-contact

        I hope that this is helpful to you! If I have answered your question click YES alone please, thank you  :3

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  • Schnaz
    Schnaz Member Posts: 83 Die Hard WiFi Icon
    I did contact them and every week is sane story "waiting for spare parts and there is no ETA" Im not supose to have replacement after a certain waiting time?
  • Karp-Acer_Retired
    Karp-Acer_Retired Member Posts: 2,599 Guru
    Hi Schnaz,

    We are sorry to hear that. Unfortunately time on spare parts does vary in different regions. If you still having this issue, please send me a pm with the SN for your unit so I can further assist you.

    Regards,
    Acer-Karp.
    minimizar para MAXIMIZAR.

    Descubra a mais recente e inovadora tecnologia que chegará no mercado, next@acer.
  • Schnaz
    Schnaz Member Posts: 83 Die Hard WiFi Icon
    Hi I got it after 5 weeks but sent it back because I couldnt instal Predator sense. Acording to Acer website word "predator" should be as name of my laptop in acer care centre app but it wasnt after my mainboard was replaced so AGAIN waiting 2-3 wewks before I have my laptop it will be nearly 2 months . Who works in acer repair center that cant even check laptop before they send it back from repair and they put warranty sticker at back why? I bought laptop with no sticker so why I have it now? Therw is no compensation for my time waiting. Shame on acer never buy again any laptop sorry