My screen got blacked out and laptop won't turn on

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K222
K222 Member Posts: 23 Troubleshooter
edited December 2023 in 2020 Archives
My laptop Acer nitro An515-43 
Everything was fine but when i logged in origin the whole screen got full of coloured pixel dots.. and screen became totally frozen .. so thats why i use restart button .. and after that the acer logo isn't showing but the keyboard is lighting up..fan is spinning but no response from screen no dim light nothing.. pleased help me..

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  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
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    Good Morning K222 !

    Have you performed the battery reset procedure?


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  • K222
    K222 Member Posts: 23 Troubleshooter
    edited May 2020
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    @MaClane no i don't know how to do... cause it doesn't have any pin hole
  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
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    Se here:


    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!
              
  • K222
    K222 Member Posts: 23 Troubleshooter
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    MaClane said:
    Se here:


    No..my model is acer nitro an515-43.. and it's back panel is different
  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    edited May 2020
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    Sleep and hibernation modes should not be used until Microsoft has corrected the errors it has been experiencing since the last updates.


    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!
              
  • K222
    K222 Member Posts: 23 Troubleshooter
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    MaClane said:
    Sleep and hibernation modes should not be used until Microsoft has corrected the errors it has been experiencing since the last updates.


    Ohh... But the screen or logo anything isn't showing up..no light from screen