-------------Predator PH315-52 usb c port issue------- HELP HELP HELP!!

JChua
JChua Member Posts: 3 New User
edited October 2023 in 2020 Archives
I have just bought my predator 15inch gaming laptop a week ago, and it turns out the usb c port is not working or not performing to the standard. I have tested with various hard drives (usb 3.0 and usb 3.1 compatible drives) and various softwares (Blackmagic disk speed test and Crystal disk mark), and the speed is slow and unstable ranging from 20 MBps to 110 MBps. In theory, any usb 3.1 (or usb 3.1 gen2) port should achieve a speed of 10 Gbps. Why in my case it is unacceptably slow? Is it a hardware problem or just a driver problem? Is anyone else having the same issue?  BTW the other two usb a ports on the left are working perfectly fine.   
My device model name: Predator PH315-52
Device serial number: NHQ53AA001XXXXXXXX

Edited the content to hide sensitive information
Acer-Samuel 

Answers

  • Have you checked whether updating the chipset drivers and IO solves the performance issue?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • JChua
    JChua Member Posts: 3 New User
    Have you checked whether updating the chipset drivers and IO solves the performance issue?

    I have just checked all the IO, usb-c drivers and it says they all are the newest version. And I have tried to uninstall the "Intel USB 3.1 eXtensible Host Controller--1.10", then reboot the computer and reinstall it by plugging in the hard drive via the usb-c port. ----------Well, right now, my computer cannot even read the hard drive....... -_-. And everytime when I open "My Computer", the system crashes, and by unplugging the drive, everything returns to normal..

    Here are a glance of my IO and USB drivers.




  • You can try to reinstall windows by pressing alt + f10 before the Acer logo and disabling the wireless network card, just to check whether or not there is a problem with the usb port?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JChua
    JChua Member Posts: 3 New User
    You can try to reinstall windows by pressing alt + f10 before the Acer logo and disabling the wireless network card, just to check whether or not there is a problem with the usb port?
    How to do that exactly? after pressing ALT+F10, I did not see any option to disable the wireless network card. 
    And I have tested the other USB-A port on the right, it has the same problem as the type-c port (The two ports on the left seem to be fine). After plugging in the drive, it takes forever to load the drive, and I cannot even eject the drive because there is no response after clicking the little "usb icon" on the taskbar. 
  • Just press fn + f7 or don't enter the network password when the windows installation asks.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)