what is wrong with acer repair service ?
I will get right into it so i bought a 2000$ tower so i can work from home during this coronavirus problem.
Just a few weeks after the tower starts freezing and even the monitor which i also got at the same time started having issues.
I shipped the tower for repair. Simple right? well no it is not why because they kept feeding me false information every time i asked about my tower oh it is within 7-10 days and you will get it back...next person oh yeah sorry the repair is only 7-10 days...next person...7-15 days....next person 7-10 business days....what is is wrong with you guys the worst part is one agent legit told me they will ship it on may 23rd how the hell do you know in advance when you will ship it?? only way to know it is because it is already repaired no? so why the wait plus some how they got it in there heads that i told them to ship it on that day...no i said dont ship it on Tuesday the 19th of may because i am not home on Wednesday the 20th of may...
Yet some how they came up with a random 23rd of may 2020 to ship my item... now that being said they have had my item since the 4th of may so i mean you guys have had my item for more than half a month...so how can you guys do that?? it is your fault that the tower doesn't even work and the screen i did not even bring it up because best-buy told me i can exchange it no problem when stores reopen in Montreal...this is very incompetent...lies after lies have been told by acer support staff... zero updates on my device even after half a month...this is ridiculous...i want my tower back and my money also...
