Acer Apsire A715-74G, plugged in - battery not charging and microphone not working

samrock
samrock Member Posts: 4 New User
edited October 2023 in 2020 Archives
Brand new Acer Apsire A715-74G (still under warranty)

Any help is super appreciated.

Two major issues... 

1. Plugged in, not charging.

Issue was happening intermittently, now I have 0% battery left.

I have done/tried the following to alleviate the issue:
 - Non-removable battery, no reset button, but did a full reboot (still not working)
 - Uninstalled battery drivers and then reinstalled and did a full restart (didn't work)
 - Always made sure my computer is always updated
 - My power adapter is fully functional, multi-metered input and output voltages (AC in, DC out)
 - When I uninstall battery driver - my computer shuts down immediately. When I restart, the backlight keyboard (and computer fan) turns on, then off several times only to then start up)
 -I have even gone into the Microsoft Admin Powershell and entered code to find issues... issues were found and fixed but battery is still not charging...

Issue number 2: Microphone is not working!!!

This is what I've tried:

-Uninstalling and re-installing microphone drivers
-Testing microphone (only receive static)
-Doing a voice recording and I only hear static when played back
-Made sure everything is updated and made sure that my computer's microphone is the default ...



WHY ME!!!!! LOL Any help is very much appreciated!

Thanks!

Sam