Revo One "Preparing Automatic Repair" - Stuck! How restore

PeterDiotte
PeterDiotte Member Posts: 3 New User
edited March 2024 in 2020 Archives
I've used my Revo One without incident for a couple years.  Suddenly it's stuck in the "Preparing Automatic Repair" loop.  My issue is - how fix.  Or, how even to do a restore on this type of device?  It didn't ship with any restore CD or thumb drive.  Thanks for input.

Answers

  • billsey
    billsey ACE Posts: 35,268 Trailblazer
    Which model Revo One do you have? Usually that message is due to a problem with Windows itself, either for the boot info or for one or more drivers that are loaded at the start. My assumption is that after it does the automatic repair it reboots and goes to the same thing again? The easiest way to fix it without loosing any data is going to be to create a Windows install flash drive and boot from that to give access to a know good image and the repair tools. Your machine likely came with either Windows 8.1 or Windows 10 initially, so it's going to be expecting a UEFI boot image. Can you get into the BIOS?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • PeterDiotte
    PeterDiotte Member Posts: 3 New User
    Thanks Billsey - I appreciate you chiming in!

    It's an RL85-UR52.  BIOS: P11-A3.   Windows 10 Home 64-bit.  I've got a SN, CMAC and MTA MAC number.  It's about 2 years old.  It didn't come with any CD or any boot drive.  It has wireless keyboard and mouse.  There is probably a restore image on the HD.  
    It is stuck in a loop.  The message comes up and it reboots.  So there doesn't seem to be any true "automatic repair".  It's a great unit otherwise.
    Can I create a Windows install flash drive off another computer?  And, what's the smallest approx footprint for such a boot image on a flash drive?  BTW - I happen to have a Windows 7 boot flash drive for an old Toshiba - but I don't know if that goes into some auto-restore mode when used.  I happen to find it recently while prepping some old machine to dispose of.  
  • PeterDiotte
    PeterDiotte Member Posts: 3 New User
    BTW - I did find an article on creating a Windows 10 bootable USB drive:  
    https://mspoweruser.com/how-to-create-a-bootable-usb-drive-for-windows-10/

  • billsey
    billsey ACE Posts: 35,268 Trailblazer
    Yup, we usually recommend using Rufus to create the drive using an ISO downloaded from Microsoft, it seems to be a little more reliable than some of the others. Make sure it is creating a GPT/UEFI environment (likely the default when you select a Windows install image). As you suggest the machine came with a factory restore image, and buried in the documentation that no one reads is a suggestion for you to create restore media using Acer's utilities. The big Windows updates each year seem to wipe that out though, I think they try to replace the image without doing a good job of it, though it's possible that's only for upgrades like 8.1->10. Make sure you can boot to the BIOS and we'll start on diagnosing the issue.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.