Nitro 5 laptops type hdd password on their own

Atzs
Atzs Member Posts: 1 New User
edited December 2023 in 2020 Archives
We have two Nitro 5 laptops, HDD password on both. Different models, different ages. When they boot, we have to type the HDD password normally. But sometimes the machines type something on their own, like a key on the keyboard was pressed. Backspace works, but after releasing the backspace key, the machine types again. In this case, pressing the power button for 5 seconds is the only way to get rid of the issue. Now the problem didn't go away after the 5th reset. Very confusing.
There is no other problem with the keyboard. Is it possible to fix this?