Not getting shipping label email for my Nitro 5.

Starman45FTW
Starman45FTW Member Posts: 1 New User
edited December 2023 in 2020 Archives
So recently, the hard drive for my Nitro 5 failed and I called the customer service line in order to see if I could ship it in and get it repaired. The people on the line said that it was still under warranty and said they would email me a shipping label so I could send it in. That was nearly three weeks ago. I called again last week about not getting the email and they said they would try sending it again. I also made sure that they wrote down my email address correctly, in case they spelled it incorrectly. It's going on nearly a month now, and I've checked my spam folders and everything. Is there some way I can get this shipping label so I can send my product in?

Answers

  • Samuel-Acer
    Samuel-Acer Moderator Posts: 707 Moderator
    Hi @Starman45FTW,

    We are sorry for the inconvenience caused. Acer community is a peer to peer support. So, i would recommend you to contact Acer support in your region and report your issue. 

    Regards,
    Acer-Samuel
  • Manny-Acer_Retired
    Manny-Acer_Retired Newbie Posts: 4,453 Guru
    So recently, the hard drive for my Nitro 5 failed and I called the customer service line in order to see if I could ship it in and get it repaired. The people on the line said that it was still under warranty and said they would email me a shipping label so I could send it in. That was nearly three weeks ago. I called again last week about not getting the email and they said they would try sending it again. I also made sure that they wrote down my email address correctly, in case they spelled it incorrectly. It's going on nearly a month now, and I've checked my spam folders and everything. Is there some way I can get this shipping label so I can send my product in?
    I am sorry for the inconveniences you had experienced, i believe your label was sent and your unit was already received in our warehouse, you can periodically check your repair status with your case ID (provided by our customer support team) here: https://us.answers.acer.com/app/case-status#_ga=2.80211666.494053665.1590184045-2069154034.1590184045

    Note: This thread will be now closed.

    I hope it helps,
    Acer-Manny
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