ACER CB3-532 chromebook to HP Envy 4520 problem

MaryAlice
MaryAlice Member Posts: 2 New User
edited November 2023 in 2020 Archives
Every time I try to print it gets stuck on preview; all-in-one printer is connected to same wifi as Chromebook.  Please help.

Answers

  • billsey
    billsey ACE Posts: 31,672 Trailblazer
    Have you connected the printer to Google Cloud Print? Unless the printer manufacturer has provided an app for the Chromebook you need to print through GCP.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • MaryAlice
    MaryAlice Member Posts: 2 New User
    Yes, I have connected the printer to GCP and installed the HP extension to the Chromebook, but it still won't print.  Please let me know if you have any other ideas, I really appreciate your help.
  • billsey
    billsey ACE Posts: 31,672 Trailblazer
    Does it generate any error messages? Do any progress info messages appear on the printer?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.