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A315-41G, 1.17 BIOS bootloop

AdefeAdefe Member Posts: 13

Tinkerer

Hello. I updated bios on my A315-41G from 1.15 to latest 1.17 and it bootloops when powered from the battery. It works about 10 secs and reboots. From this state it can only be turned off by battery disconnection (hole on the bottom). 
When powered from PSU, everything works fine. 
«1

FAQ & Answers

  • egydiocoelhoegydiocoelho ACE Posts: 81,539 Trailblazer
    Access the bios and press f9 to restore and then click save and shut down. Then, reset the battery like this:
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • AdefeAdefe Member Posts: 13

    Tinkerer

    Access the bios and press f9 to restore and then click save and shut down. Then, reset the battery like this:
    Nope. I've done exactly what you said right now and It didn't help. 
  • egydiocoelhoegydiocoelho ACE Posts: 81,539 Trailblazer
    Has a new feature been added to the bios functions? Can you send some screenshots of the bios settings?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • AdefeAdefe Member Posts: 13

    Tinkerer

    Access the bios and press f9 to restore and then click save and shut down. Then, reset the battery like this:
    I found exactlty the same problem as mine. https://community.acer.com/en/discussion/599033/acer-aspire-3-a315-41-constantly-restarting-if-started-without-charger-after-update-to-bios-1-17#latest
    Done everything mentioned at the thread, nothing worked. 
    I am 99.9% sure that it is new bios broblem.
    Maybe, i have to explain the situation more detailed. When i power on the laptop with no charger and go straight to bios it does not reboot while I'm in bios. When the laptop attempts to load the OS the reboots start. If i go to bios straight after another reboot it reboots even while I'm in bios. 
  • egydiocoelhoegydiocoelho ACE Posts: 81,539 Trailblazer
    Has a new feature been added to the bios functions? Can you send some screenshots of the bios settings?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • AdefeAdefe Member Posts: 13

    Tinkerer

    edited May 2020
    Has a new feature been added to the bios functions? Can you send some screenshots of the bios settings?
    Official Acer website says 
    "1. Add RTC Reset in SCU Item. 2. Improve system hang on PSP."

    All my bios settings are default now, except for function key are turned from media keys to function keys (also tried with absolutely default settings, not a single was changed and the result was the same). 
    Here are my bios screenshots:


    [Post edited to remove inappropriate or personal content -Acer-Manny]

  • AdefeAdefe Member Posts: 13

    Tinkerer

    Has a new feature been added to the bios functions? Can you send some screenshots of the bios settings?
    Also tried to disable fast boot. Didn't help.
  • egydiocoelhoegydiocoelho ACE Posts: 81,539 Trailblazer
    disable real time clock reset in bios!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • AdefeAdefe Member Posts: 13

    Tinkerer

    disable real time clock reset in bios!
    Nope. It didn't help. 
  • egydiocoelhoegydiocoelho ACE Posts: 81,539 Trailblazer
    Disable the real time clock reset in bios and click save and shut down. Then perform the battery reset again:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • AdefeAdefe Member Posts: 13

    Tinkerer

    Disable the real time clock reset in bios and click save and shut down. Then perform the battery reset again:

    Disabled clock reset, saved, performed battery reset. The problem persists.
  • egydiocoelhoegydiocoelho ACE Posts: 81,539 Trailblazer
    OK! Disable the real time clock reset, turn off the computer and press the power for 30 seconds.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • AdefeAdefe Member Posts: 13

    Tinkerer

    OK! Disable the real time clock reset, turn off the computer and press the power for 30 seconds.
    Nothing happened after these 30 seconds. Turned on the laptop (after pressing power button for 30secs) without charger - only black screen (backlight is on) and bootloop. Even no Acer logo. 
    Connected the charger and the laptop booted as normal.
    The problem with booting without charger is still present.
  • egydiocoelhoegydiocoelho ACE Posts: 81,539 Trailblazer
    OK! Access windows and disable fast startup in the power options. Then, change the slot rams memories. If that doesn't work and if you know how to open the notebook, turn off the notebook and disconnect the lition battery and the rtc battery to reset the bios parameters.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • AdefeAdefe Member Posts: 13

    Tinkerer

    OK! Access windows and disable fast startup in the power options. Then, change the slot rams memories. If that doesn't work and if you know how to open the notebook, turn off the notebook and disconnect the lition battery and the rtc battery to reset the bios parameters.
    Disabling windows options didn't help.
    I do not have tools to open the notebook. I reseted bios settings from bios itself and it didn't help.
    Look, everything was fine before bios update. It is obviously something wrong with 1.17 for a315-41g. 
    Guy with the same problem tried to fix the problem by changing the windows settings, but it didn't help. We both have the same laptop and the same bios version. (https://community.acer.com/en/discussion/599033/acer-aspire-3-a315-41-constantly-restarting-if-started-without-charger-after-update-to-bios-1-17#latest)
    How can I contact Acer to tell them that something is wrong with 1.17?

  • egydiocoelhoegydiocoelho ACE Posts: 81,539 Trailblazer
    I have already contacted some moderators. Try to see if changing the slot rams memories, if the problem is solved. it is a procedure that does not breach the warranty:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • AdefeAdefe Member Posts: 13

    Tinkerer

    I have already contacted some moderators. Try to see if changing the slot rams memories, if the problem is solved. it is a procedure that does not breach the warranty:

    Sorry, but there a screw on that cap and I don't have a screwdriver with me right now. I'll wait for fixed version of 1.17
  • egydiocoelhoegydiocoelho ACE Posts: 81,539 Trailblazer
    edited May 2020
    Make one last try:
    a) disable fastboot in bios;
    b) create a password on the setsupervisorpassword and disable secureboot;
    c) disable real time clock reset again and press f10 to save and exit.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • AdefeAdefe Member Posts: 13

    Tinkerer

    Make one last try:
    a) disable fastboot in bios;
    b) create a password on the setsupervisorpassword and disable secureboot;
    c) disable real time clock reset again and press f10 to save and exit.
    None of it helped.
  • egydiocoelhoegydiocoelho ACE Posts: 81,539 Trailblazer
    ok! If you are willing to check this out:
    OK! Access windows and disable fast startup in the power options. Then, change the slot rams memories. If that doesn't work and if you know how to open the notebook, turn off the notebook and disconnect the lition battery and the rtc battery to reset the bios parameters.
    See this video:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
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