Acer Aspire A715-74G

Jellevd

Hi Guys,

I purchased a new Aspire 7 yesterday and somehow I'm having constant wifi-connection issues.
All other devices ( Asus laptop, Iphone, Samsung,...) are all connected and not having any problems.
The wifi homenetwork is perfectly visible and after disconnection I can easily connect again.
Any idea on how to solve this issue?

Thanks and friendly regards,

Edited the content to hide personal information
Acer-Samuel

GAMING6698

@Jellevd
Open device manager→expand network adapters→right click on your wireless driver→update device→automatically get.........

Jellevd

@GAMING6698 Thanks for your feedback. I have updated as suggested but unfortunately this is not solving the issue. A few times per hour I am still disconnecting from the wifi while other devices are still connected and wifi is visible. Any other suggestion or idea? Thank you.

Jellevd

For your information, Norton 360 is running on my device. Could the antivirus be a possible reason?

GAMING6698

@Jellevd
 May be you are right

Step-A 

1. Start Norton.

   If you see the My Norton window, next to Device Security, click Open.

2. Click Settings.

3. In the Settings window, click Firewall.

4. On the General Settings tab, next to Smart Firewall, click the slider to turn it Off.

5. In the Protection Alert dialog box, from the drop-down menu, click Apply, and then select Permanently.

6. Click OK. 

Step-B

1. Start Norton.

   If you see the My Norton window, next to Device Security, click Open.

2. In the Norton main window, click Settings.

3. In the Settings window, click Firewall.

4. On the General Settings tab, in the Device Trust row, click Configure.

5. In the Device Trust window, under Trust Level, choose full Trust 

6. Click Apply and then click OK.
   

Step-C

1. Start Norton.

   If you see the My Norton window, next to Device Security, click Open.

2. In the Norton main window, click Settings.

3. In the Settings window, click Firewall.

4. On the General Settings tab, in the Network Trust row, click Configure.

5. In the Network Trust window, under Trust Level, choose one full Trust 

6. Click Apply, and then click OK.
   

Jellevd

@GAMING6698

I have taken all the above steps, although, first B and C and afterwards A, as B and C could not be executed if the smart firewall was turned off.
Unfortunately I am still being disconnected frequently.

From time to time I am getting the message: Wi-fi Network not safe in Windows 10. (running Windows 10 Home version on this laptop)
Could this be a possible cause?
I would not expect it as on another laptop I am running the Windows 10 Pro version and not getting this message / not having wifi issues.

Any further suggestions?
I'm really stuck at the moment..

TY and BR

Edited the content to hide personal information
Acer-Samuel

GAMING6698

@Jellevd
STEP-A

1. Open settings→update&security→troubleshoot(in left pane)
2. click Troubleshooting under Settings.
3. Now type Network Troubleshooter in the search option.
4. Click on Network troubleshooter to run the troubleshooter.

STEP-B

1. Click on window icon then press device manager→expand network adapters 
2. Right click on your installed network adapter and choose Properties from the menu.
   
3. Look for Power Management tab. Uncheck Allow computer to turn off this device to save power and click on OK to save changes.
   

and here’s the second one:

1. Press the Windows button aka the Windows Orb.
2. Type Control Panel.
3. Select Power Options under Control Panel.
   
4. Click on Change Plan Settings next to your selected plan.
   
5. Click on Change Advanced Power Settings in Edit Plan Settings.
   
6. Scroll down to Wireless Adapter Settings and expand it, and then expand Power Saving Mode.
   
7. Click on the On battery and Plugged in drop downs and select Maximum Performance on both.

STEP-C

1. Click on window icon from your keyboard.
2. Then type Device Manager in the search box and hit Enter.
3. Expand Network Adaptor and then right click on Network Card. Click on Uninstall and restart the computer.
   
4. After restart again expand network adapters and then right click on your wireless driver→select update→automatically get updated......

Jellevd

Hi again @GAMING6698

I have tried all the above.

STEP A
--> Problem cannot be detected with problem solver.

STEP C.4
--> The best driver for your device is already installed.

Result: still having the disconnection issue.

Would you recommend to return with the laptop to the shop or do you see any other possible solutions?

Big thanks again for all your efforts.

BR

Edited the content to hide personal information
Acer-Samuel

Jellevd

@GAMING6698

FYI

I went to the store and got a new one. Possibly the issue was  related to a 'defected' antenna.
So far connection seems fine on the new one.
I will start re-installing my software one by one and evaluate the connection for a while after each new installation.

Maybe one more question: Acer has partnered with Norton and therefore Norton Security Ultra is automatically installed on the Aspire 7. 
I received a free of charge 1 year access to Norton 360. 
I am honestly afraid, in case the issue was not coming from the antenna, that Norton 360 was the cause.

Do you believe that the 'standard' Norton Security Ultra is giving enough protection or would it indeed be better to go with Norton 360 for higher security?
I would of course like to avoid new wifi-issues

Cheers.

Edited the content to hide personal information
Acer-Samuel

GAMING6698

@Jellevd
-Norton default settings may cause problem to webcam 
-Also norton may not allow you to find some wifi networks 

If in future any of these problems occurs, then change the norton settings