CB242Y Monitor: No Sound Output Through HDMI?

SirCrossPad
SirCrossPad Member Posts: 3 New User
edited February 2024 in 2020 Archives
I just bought a CB242Y Monitor, brand new. I've plugged in the HDMI cable and the video signal from my computer is good, but there is no sound coming through the monitor's speakers. From listings I've seen, this particular monitor model has built-in active speakers. HDMI cable has been tested on other devices and outputs sound just fine. Has anyone else had this issue?

Answers

  • laurent_14
    laurent_14 ACE Posts: 10,380 Trailblazer
    Hello,
    Could you give me the first ten characters of the monitor serial number (S/N) and also the part number (P/N)?
    France
  • SirCrossPad
    SirCrossPad Member Posts: 3 New User
    edited May 2020
    First ten of the Serial are: MMTH7AA001
    Part Nuber is: UM.QB2AA.001

  • laurent_14
    laurent_14 ACE Posts: 10,380 Trailblazer
    Thanks. The CB242 bir monitor doesn't have built-in speakers. Do you have an audio ouptut?
    France
  • SirCrossPad
    SirCrossPad Member Posts: 3 New User
    Listings must have been inaccurate. Thanks for letting me know.
  • laurent_14
    laurent_14 ACE Posts: 10,380 Trailblazer
    Where did you see it?
    France