Power issues

System
System Member Posts: 4,569 Seasoned Practitioner WiFi Icon
edited November 2023 in 2020 Archives
This discussion was created from comments split from: acer swift sf314-51 black screen.

Answers

  • McC4nn
    McC4nn Member Posts: 1 New User
    Hi guys. 
    Since yesterday my laptop just turned off and went completely dead. When i charge the laptop it
    blinks blue as a sign that its charging, and when i press the power button the other signal is also blue. Even if it blinks blue the screen is completely black and the keyboard is not lightint. 

    I have tried restaring the laptot through the pinhole multiple times, i have even let the battery drain out over the night, and i have opened the laptop and cleaned it from dust. Nothinh have helped yet... can anyone help me?
  • billsey
    billsey ACE Posts: 35,240 Trailblazer
    The blinking blue, I believe, is a sign that it's confused about the battery. The battery reset pinhole has a procedure you need to follow in order for the reset to complete. First disconnect the power and do a long press (30 seconds or so) on the power button to verify the system is fully powered off. Use a paperclip or some other pin and press the battery reset switch through the pinhole for 15-30 seconds. After releasing the switch wait 15-30 minutes, then plug the power in and wait for the charge to fully complete, the light should end up a solid blue IIRC. Once it's full charged, plug it back in and turn it on. Let us know if that helped at all and we'll dig deeper if needed.
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