Acer Nitro 5 - AN515-43-R7X4 (Brand New!) - GPU problem - GTX 1050 Ti - Device Manager Error: 43

K41105
K41105 Member Posts: 17 Troubleshooter
edited December 2023 in 2020 Archives

In a nutshell:

Trying to refresh with a new Nvidia driver. Blue death with... SYSTEM_THREAD_EXCEPTION_NOT_HANDLED ... nvlddmkm.sys
Nvidia Control Panel not working.
Device Manager says: The windows has stopped this device ( code 43 )

- Bios. Factory 1.08...newest.
- Nvidia drivers...tried the newest. Nothing. Older...nothing changed. Fresh, clean install. DDU. Nothing.
- Windows fresh reinstall. Nothing.
- Windows Update new. Nothing.

Or Power issue, do i need to change Power settings maybe, sleeping?
The integrated AMD just works fine.

I'm out of ideas. Is it dead? RMA? Please no. :(

Answers

  • batmalin
    batmalin Member Posts: 4,231 Guru
    Was there a moment that the nvidia card has worked fine? Roll back the driver manually in the device manager and report back of fhat helps.
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • K41105
    K41105 Member Posts: 17 Troubleshooter
    edited May 2020
    batmalin said:
    Was there a moment that the nvidia card has worked fine? Roll back the driver manually in the device manager and report back of fhat helps.
    No...i had problem with it right from the beginning. Tried different versions of the driver, doesn't help. Clean install, doesn't help (even the Windows).
  • batmalin
    batmalin Member Posts: 4,231 Guru
    Well, then call Acer support for repair/replacement.
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • K41105
    K41105 Member Posts: 17 Troubleshooter
    edited May 2020
    batmalin said:
    Well, then call Acer support for repair/replacement.
    Yeah, i'm tired of trying, searching, and seeking for solution. I wrote an email.
    But now, again, i need to wait at least 1-2 weeks.  :'(
  • batmalin
    batmalin Member Posts: 4,231 Guru
    Sorry mate, but there is nothing we can do especially if it has never worked.
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158