ACER VG240Y pink and green lines appearing and flickers on white backgrounds, unpleasant experience

qilin5100

Hi everyone,  i bought this monitor few months ago and it's not even pass half a year it starts to flickers, i've used dozens of monitors before and not once i experience a product fail within such a short time frame. I've checked with connecting to differnt computers and make sure i've plug in my power cable correctly, but the problem still exist. So i contacted customer support, and he suggeted me to update my monitor drivers, but the driver i downloaded from the official site is a zip file? I asked the guy and he seems to be confused too and told me to click through all the files in the zip. i did that and of course nothing happens. I then waited quite sometime between each of his responses, maybe he is asking someone else or looking the problem up? Anyway, the problem obviously didn't get resolved by him, so he suggests me to create a reparir case and have the monitor repaired by them. This is where i'm dissatified with acer's warranty policy. My original warranty is Carry-in repair, but guess what, repair centers are not open under the current COVID-19 situation, so that's not a option, and the only option i'm left with is ship it in. But with my warranty, shipping is not covered. With a 24" monitor, i have to pay a whopping 40 bucks for it to ship! This is totally unacceptable and there should be some flexibiltiy with your policy under this kind of situation. 

Samuel-Acer

Hi @qilin5100,

We are sorry to hear. Acer community is a peer support and your question is related to acer warranty. I would recommend you to contact Acer support in your region to check for best solutions.

Regards,
Acer-Samuel