How do I file a bug report for faulty firmware?

Tobjoh
Tobjoh Member Posts: 1 New User
edited October 2023 in 2020 Archives
I have a Aspire E5-575G-51DK Notebook with SNID: XXXX which I purchased in the end of 2016. Immediately after receiving it I wiped the windows partition and installed Arch Linux. That has worked well until yesterday, when I was making some changes to my partition table and had to re-configure the boot loader. The result was that I had an unbootable system, where the firmware automatically tried to boot the non-existent Microsoft Windows, instead of my configured Linux. My configuration using EFISTUB did not change from when everything worked and when it didn't, so I think an update to the firmware has become active in the mean while. 

The issue is that the Firmware does not follow the UEFI standard, which results in not being able to configure which .efi file to use for booting the computer, but instead reverts back to always using the Windows .efi file. 

I the end I managed to boot my Arch Linux by creating a fake Microsoft Windows boot environment and renaming my Linux .efi file to the name of the Windows .efi file that the firmware demands. This is a really ugly workaround for the buggy firmware and I wish that Acer takes this seriously.

Edited the content to hide sensitive information
Acer-Samuel

Answers

  • JackE
    JackE ACE Posts: 45,211 Trailblazer
    >>>That has worked well until yesterday, when I was making some changes to my partition table and had to re-configure the boot loader. The result was that I had an unbootable system, where the firmware automatically tried to boot the non-existent Microsoft Windows>>>

    I think whatever partition table changes were made with parted would've likely resulted in an unbootable Windows system as well if done with diskpart.   :)  Glad you got it sorted out.  Jack E/NJ 



    Jack E/NJ