Webcam not found Apire E 15 (E5-553G-1986).

Bikini
Bikini Member Posts: 1 New User
edited September 2022 in Aspire Laptops
A lot has been written on webcams. Seems to be an Acer weakness. Have an Apire E 15 (E5-553G-1986). Windows cannot find webcam. Device manager does not show any camera or webcam. Windows error is 0xA00F4244 <No Cameras are Attached>. Problem is that I cannot follow all of the other advice to disable drivers when there is no driver or hardware identified to disable. Since this problem is so prevalent, where is the Acer official solution? Now is the time when all of us quarantined people need to unite! What is the best answer for "no camera attached" error? 
Blessings to all during this difficult time. 







( Edited the title to add the model name )

Answers

  • GAMING6698
    GAMING6698 ACE Posts: 7,761 Pathfinder
    registry edit might be among the best fixes. Edit the registry as follows.
    1. First, open Run with the Windows key + R hotkey. Then users can open the Registry Editor by entering regedt in Run and clicking OK.
    2. Open this registry path in the Registry Editor:
      • <strong>HKEY_LOCAL_MACHINESOFTWAREWOW6432NodeMicrosoftWindows Media Foundation</strong>windows media foundation regedit error code 0xa00f4271
    3. Double-click Windows Media Foundation on the left of the Registry Editor.
    4. Right-click a space on the right of the Registry Editor’s window and select New > DWORD (32-bit) Value.
    5. Enter EnableFrameServerMode as the title for the new DWORD.enableframeservermode dword error code 0xa00f4271
    6. Then double-click EnableFrameServerMode to open the window in the shot directly below.value data error code 0xa00f4271
    7. Input 0 in the Data value text box, and click the OK button.
    8. Navigate to: HKEY_LOCAL_MACHINE > SOFTWARE > WOW6432Node > Microsoft > Windows Media Foundation > Platform.

    9. Repeat steps 4-6 if you own the 64-bit version of Windows.
    10.  Restart your laptop and check camera 
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • egyptprincess
    egyptprincess Member Posts: 1 New User

    It is now 2022 and there is still no resolution to this problem and Acer is as quiet and cold as a winter storm. I USE Acer laptops for my business and I have tried to keep them in good working order along with Windows updates... now I do not know if this brand is for me. I have tried all of these solutions and the recovery software option does not work when trying to re-install Acer Crystal Eye Application.

  • @egyptprincess


    I am really sorry for the inconvenience..  Let us do the basic steps first..


    Doing the power drain and bios defaults will really help. Kindly follow the steps given below:


    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, you can find a pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer. Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.


    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery. Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door. Just below that you can find a latch. If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

     

    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.  Hold the power button for 1 minute. After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.


    Connect all the cables back and restart the computer.  



    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear. Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.  

     

    It should work fine.. 


    Type camera on search - click on camera on top

    check whether the camera is working


    If it is not working

    Try windows + x

    go to device manager

    check whether you are able to see the camera

    Go to view hidden devices

    check whether you are able to see the camera on hidden devices

    Right click on camera - uninstall

    Restart the computer and check

    It should work fine ..


    If it is still not working 

    Uninstall the camera from device manager 

    Don’t restart the computer. 

    Go to support.acer.com 

    chose your country 

    type snid or chose your model 

    go to drivers 

    Install the camera

     

    It should work fine.. 

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    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


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