Camera showed a black screen - Aspire V3-372

xtp555

My camera showed is working properly in the properties section, but it doesn't capture my image as photo nor video when turn it on, it only show a black screen. what is wrong??? please help.
The model of my laptop is Aspire V3-372, Window 10, 64-bit operating system.
I went to the Setting > Camera, and turn on all apps. even the yellow light indicator beside the camera is lighted, but it just does not show the image, instead just a black screen, can anyone tell me what is wrong?

//Edited the content to add model name.

GAMING6698

@xtp555
step A

1. click on window icon thenEnter troubleshoot in the search box, and click Troubleshoot settings.
2. Next, select the Microsoft Store App troubleshooter within the Settings window that opens.
3. Then click the Run this troubleshooter button.
4. Thereafter, users can go through the resolutions provided by the troubleshooter.
5. Restart Window and check
   

STEP B

• Click on window icon Camera app and right click on the camera app result
• Under right-click context menu select App settings
• Under camera app settings, scroll and locate & hit the reset button
• Confirm your action by selecting the reset button and again

After doing above steps make sure you give permission go to settings and click on the Privacy category. Select Camera under the App permissions section on the left. On the right panel, you have to turn on the setting “Allow apps to access your camera“. Scroll down to locate the Camera app and grant permission for it to access the webcam.

That’s it. Now check and see if Windows 10 Camera app is working.

STEP C

There is norton antivirus that comes preinstalled on acer laptop follow these step i know because antivirus installed in my laptop also 

• Start Norton (click on window icon search norton click on it)

  If you see the My Norton window, next to Device Security, click Open.

• In the Norton main window, click Settings.

• In the Settings window, click SafeCam.

• In the SafeCam window, move the SafeCam Feature switch to Off

This is feature is on by default you need to turn off

Sasso

I have the same laptop, and my friend has the same laptop. Acer Aspire V3-372. Right out of the box brand new both our webcams did not work. The light turns on, but the screen is black. Take a photo or video, black. All privacy is allowed. My antivirus allows it. My Logitech external USB webcam works fine. I have reset drivers, uninstalled and searched for changes. Even reset the USB extensible host controller (as per another threads advice). Reset the camera. All updates are fully updated. The acer website doesnt list a driver for the webcam. The driver is a 2006 Microsoft driver version number 10.0.19041.964, Microsoft Corporation. When you follow their instructions nothing works and then they advise you to go to the manufacturer. Everything i have found on the Acer forums says the same things, and none of them work for anybody. This is an old problem that still has no solution as far as i have found online. The only solution I havent tried is sending it off to be repaired after we bought it it brand new. Is there just tons of faulty hardware problems in the webcam for Acer, or is this a sofware problem? Thanks in advance.