What do I do on InsydeH2o Setup Utility?

Scarzx1

Please help! After the message from Windows, (I think it left the software) and now I'm here. What do I do to go back on Windows?

JackE

Yes, I understand that. What I'm trying to tell you is that you already tried a reset but it didn't work either. See this link https://community.acer.com/en/discussion/comment/831893/#Comment_831893

You can try it again. Press and hold the ALT+F10 keys. Then while still holding the keys, press the power button to turn the machine on. If it works, a recovery screen should appear as shown in the video. You can reset the machine from there. Jack E/NJ

https://www.youtube.com/watch?v=cpzLJRAZldA

Scarzx1

Aspire E 15 E5-575G-50NH

JackE

Just click on the Exit tab and choose to exit without saving settings if you don't want to change anything. Jack E/NJ

Scarzx1

The problem is that it goes back to the same place and before it appeared the "automatic repair" and with a "error occurred".

JackE

>>> it appeared the "automatic repair" and with a "error occurred". >>>

Você não mencionou isso !!!!! Isso aconteceu de repente sem motivo aparente? Ou você estava tentando atualizar ou atualizar algo? Jack E/NJ

You didn't mention this!!!!! Did this happen suddenly for no apparent reason? Or were you trying to update or upgrade something? Jack E/NJ

Scarzx1

ORIGINAL

Eu estava no meu laptop quando quis jogar o jogo "VALORANT". O jogo não abriu, depois de 30 minutos o laptop desligou-se sozinho. Eu liguei e apareceu "Preparing Automatic Repair". Depois dizia que houve um erro no boot e havia 4 opções, mas só me lembro de clicar na opção de repetir processo. Assim já não voltou mais a aparecer o "Preparing Automatic Repair" e em vez disso apareceu o InsydeH20 Setup Utility. Estive a tentar arranjar mas só encontrei que houve um erro com o boot e precisa de em reset.

TRANSLATED

I was on my laptop when I wanted to play the game "VALORANT". The game did not open, after 30 minutes the laptop shut itself down. I called and "Preparing Automatic Repair" appeared. Then it said that there was an error in the boot and there were 4 options, but I just remember to click on the option to repeat the process. Thus, the "Preparing Automatic Repair" did not appear again and instead the InsydeH20 Setup Utility appeared. I was trying to fix it but I just found that there was an error with the boot and needs to reset.

Edited the content by translation from Portugese to English

Acer-Samuel

Scarzx1

ORIGINAL

Esta é a mensagem:

TRANSLATED

This is the message:

Edited the post by translating from Portuguese to English
Acer-Samuel

JackE

Tente isso. Desligue a máquina. Pressione e segure ALT + F10. Em seguida, ligue a máquina. Uma tela de recuperação deve aparecer como no vídeo abaixo. Você pode tentar a primeira opção para atualizar sua máquina enquanto tenta salvar seus arquivos pessoais. Jack E/NJ

Try this. Turn off machine. Press & hold ALT+F10. Then turn machine on. A recovery screen should appear as in the video below. You can try the first option to refresh your machine while trying to save your personal files.   Jack E/NJ

acerecovery10-spanish

Scarzx1

ALT+F10 doesn't work and keeps saying default boot device missing or boot failed, after trying the Alt+F10

JackE

Please post a phone image of the BIOS Main tab if possible. Jack E/NJ

Scarzx1

This is the BIOS?


Edited the content to hide sensitive information
Acer-Samuel

Scarzx1

Ops sorry I clicked yes on "did this answer the question?"

JackE

That's the Information tab. I'd like to see the Main tab. Jack E/NJ

Scarzx1

Main tab.

JackE

OK. Enable the 'F12  Boot menu'. Then press F10 to save settings and exit. After the blue screen no bootable device comes up again, press and hold the power button to shut the machine off again. 

Then try the ALT+F10 cold boot again. Press and hold ALT+F10 and then press the power button. If the no bootable device blue screen comes up again, then go to this link http://www.microsoft.com/en-us/software-recovery . Click on the Win10 recovery. Then follow directions to create a bootable Win10 recovery USB drive.

After your done, insert the USB drive into a USB2 port. Then press and hold the F12 key and turn the machine on. A boot menu should appear with the USB listed. Click on the USB drive to boot from it. A Win10 installation/recovery screen should appear. At that point, report back here and we'll try to repair the HDD from the advanced troubleshooting section on the USB drive.

Jack E/NJ

Scarzx1

Thank you for helping me. I will need other machine to make a USB drive, so I will try to ask someone's machine to solve this issue.
I will send a new comment when I have all ready.

JackE

OK. What machine are you using now? Does it have a USB port? Jack E/NJ

Scarzx1

My it's a laptop Acer Aspire E 15 (E5-575G-50NH) and yes it does have a USB port.

JackE

I'm confused. If this machine can't boot, what machine are you using right now to send these messages to the ACER community? Jack E/NJ

Scarzx1

Oh I'm using my phone.

JackE

Does it have a USB data port? Jack E/NJ