how to fix acer aspire laptop black screen before login? - aspire-v5-471g-53334g50Mass

JonathanTheGeek
JonathanTheGeek Member Posts: 1 New User
edited August 2021 in Aspire Laptops
I have problem in my ACER ASPIRE LAPTOP.  It was working fine yesterday. But when I try to power on my laptop, it will display black screen and won't allow me to log in. I set up my log in in my laptop as PIN for security. The thing is I have forgotten my admin password as well on this laptop so I am unable to perform the advance troubleshooting option such as automatic repair.

This is the model number:
aspire-v5-471g-53334g50Mass

:(

Please help?

​//Edited the content to add model name.

Answers

  • Yash2424
    Yash2424 Member Posts: 1 New User
    HELLO i just resetting my laptop aspire 5 and its freeze at 86% and then i had press power off button and after then my laptop is not starting it just shows acer logo just
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Yash2424,

    Try to do power drain,

    1. Turn OFF the unit.
    2. Unplug the charger. 
    3. At the bottom there will be a tiny pin hole with battery sign close to it take a pin or paper clip and insert into it hold that button for 20-30 seconds. Then turn ON the unit and check.