Second ram stick not found...

Typmachien
Typmachien Member Posts: 2 New User
edited November 2023 in 2020 Archives
Hello everyone.
I bought an extra ram stick to upgrade my acer predator g3-572 from 8gb of ram to 16gb. upon installing the ram stick on the motherboard and rebooting my pc, the ram didn't show up. I already checked if both sticks worked and they did. I also checked in CPU-Z if they had the same frequency and they also did. I don't know what to do anymore..

configurations i've tried
Slot1: old stick   slot2: new stick
slot1: new stick  slot2: old stick 
slot1: new stick  slot2: empty

With all configurations the pc just booted up regularly without problems but my pc only showed 8gb of ram.
Does anyone know how to help me with this?

Thanks in advance.

Answers