Power Cord for Acer keeps toggling on and off.

Kyloz
Kyloz Member Posts: 2 New User
edited November 2023 in 2020 Archives
Hi there. 

I'm using the Acer Predator Helios 300 2017 version and I've recently run into the issue where once I get to a high percentage battery, the laptop will toggle between recognizing my power cord being plugged in or not every few seconds. It's quite frustrating.

It doesn't occur until a high percentage, seems like the problem begins at 80% for me. Once that happens it will say my power cord was disconnected (even though it's plugged in) and then a few seconds later will reconnect. It also will no longer charge to 100%, and caps out at 97%. I haven't been able to find any help online at all for this problem, everyone else that had it seemingly never got the right answer or had their problem solved. 

This entire problem was caused because my power was out for a few days and I used it a few times without it's power cord (I usually have it plugged in all the time) and it died on it's own a few times. I believe this led to the isuses that I am having. Any help would be great. If you need more details let me know. 

Answers

  • Kyloz
    Kyloz Member Posts: 2 New User
    No one has had this issue before?
  • Karp-Acer_Retired
    Karp-Acer_Retired Member Posts: 2,598 Guru
    We are sorry you are having an issue with the power cord. Please contact Acer support in your region for further assistance.

    Regards,
    Acer-Karp.
    minimizar para MAXIMIZAR.

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