Service Center Received Correctly?

Resepchen
Resepchen Member Posts: 1 New User
edited December 2023 in 2020 Archives
Hi. Im Russian, and my english not good, sorry.
I buy notebook Acer Nitro AN517-51  29.03.2020. After 5 days of use, a few keyboard keys stopped working. I wrote in support of Acer Russia, tell me go to service center.
Service center took my notebook and after 1 day, he call me and they cleaned the keyboard cable, it was oxidized and now everything works. How is this possible? The notebook is new, how could it oxidize? The seller told me that these laptop models do not repair. And they are replacing them with new ones, does this not fit under such a warranty case? Service Center Received Correctly?