Plain blue screen after Acer and windows logo with no load circle e5-571-5552

Atomified459jrorjr
Atomified459jrorjr Member Posts: 46

Tinkerer

edited October 2023 in 2020 Archives
Hello. I am having a problem where I am getting just a plain bluescreen after the Acer and windows logos appear on the screen. I’ve tried to boot into the recovery tool but it won’t work. Could someone help me?

Answers

  • JackE
    JackE ACE Posts: 44,899 Trailblazer
    Turn laptop completely off by pressing and holding the power button for about 5 seconds. Remove charge. Insert a paperclip into the battery reset pinhole on the bottom cover for about 30 seconds. Let battery rest for 15 mins. Plug the charger back in. Wait till the charging light changes from orange to blue. Then try to turn the machine back on. Jack E/NJ

    Jack E/NJ

  • Atomified459jrorjr
    Atomified459jrorjr Member Posts: 46

    Tinkerer

    Ok got it thanks
  • Atomified459jrorjr
    Atomified459jrorjr Member Posts: 46

    Tinkerer

    Also where is the battery reset pinhole?
  • JackE
    JackE ACE Posts: 44,899 Trailblazer
    Should be on bottom cover. If not there, you must push release with ballpoint pen to disconnect the battery. Jack E/NJ


    Jack E/NJ

  • Atomified459jrorjr
    Atomified459jrorjr Member Posts: 46

    Tinkerer

    Thx for your help 
  • Atomified459jrorjr
    Atomified459jrorjr Member Posts: 46

    Tinkerer

    I forgot to mention that the windows logo screen did not show the load circle. Is that another issue I need to fix??
  • JackE
    JackE ACE Posts: 44,899 Trailblazer
    No. Related to the same issue. Remove charger. Remove or disconnect battery pack as above. Press & hold power button for 30-60 seconds. Wait about 15 minutes. Then press and hold power button again for another 30-60 seconds for good measure. Then re-connect the battery pack. Plug the charger back in. Wait till the charging LED turns from orange to blue. Then cross your fingers. Press the power button to turn the machine back on. Jack E/NJ

    Jack E/NJ