Aspire ES 15 ES1-531-C1B4 i have problem with my camera

Ganer
Ganer Member Posts: 2 New User
edited October 2023 in 2020 Archives
my camera unfortunately doesn't work.
I  find in the task manager but it is hidden devices i remove and now i cant find. i in device manager has a unknown usb device(device description request failed)
i search for drivers but i cant find.

Thanks in advance

Answers

  • JackE
    JackE ACE Posts: 45,201 Trailblazer
    Open DeviceManager. Uninstall the unknown USB device. Exit DeviceManager without reinstalling anything. Shutdown Windows. Turn machine back on. Jack E/NJ

    Jack E/NJ

  • Ganer
    Ganer Member Posts: 2 New User
    thanks for the replay.
    Uninstall the unknown USB device but 
     my camera  i cant find.
    open in device manger and reinstalling the unknown usb and in hidden devices is my camera. 
     i attach two image if we can help you.
    Thanks in advance