2019 Acer Predator Wont Turn But Shows Charging LED Light

DespicableChi
DespicableChi Member Posts: 6

Tinkerer

edited November 2023 in 2020 Archives
I need help with my helios 300 it wont turn on but when I plug  in the charger cable the light shows that its charging or fully charged but it wont boot up or turn on.

Answers

  • What is the exact model? Example AN515-51-75KZ. I liked the cat! lol!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • DespicableChi
    DespicableChi Member Posts: 6

    Tinkerer

    What is the exact model? Example AN515-51-75KZ. I liked the cat! lol!
    The model is PH315-52-72EV
  • turn off the notebook and disconnect the power adapter. then press the power for 12 seconds.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • DespicableChi
    DespicableChi Member Posts: 6

    Tinkerer

    turn off the notebook and disconnect the power adapter. then press the power for 12 seconds.
    I've tried this part already but no results still
  • StevenGen
    StevenGen ACE Posts: 12,751 Trailblazer
    edited April 2020
    I need help with my helios 300 it wont turn on but when I plug  in the charger cable the light shows that its charging or fully charged but it wont boot up or turn on.
    Check your RAM, take RAM out and check RAM sticks for damage and make sure that you put them back correctly, they could have come lose! This is a very easy thing to check and fix.

    If  that doesn't fix your problem, try the power interrupt button (its just above the top RAM stick) this button is probably not being pressed down adequately, so and if that is the case, put some extra tape to build up the cover to press this button down. 
  • DespicableChi
    DespicableChi Member Posts: 6

    Tinkerer

    StevenGen said:
    I need help with my helios 300 it wont turn on but when I plug  in the charger cable the light shows that its charging or fully charged but it wont boot up or turn on.
    Check your RAM, take RAM out and check RAM sticks for damage and make sure that you put them back correctly, they could have come lose! This is a very easy thing to check and fix.

    If  that doesn't fix your problem, try the power interrupt button (its just above the top RAM stick) this button is probably not being pressed down adequately, so and if that is the case, put some extra tape to build up the cover to press this button down. 
    I'm gonna give that a try

  • I also suggest that you try to disconnect and reconnect the lition battery and the rtc battery.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • DespicableChi
    DespicableChi Member Posts: 6

    Tinkerer

    I will screen shot the battery cause it seems theres no way to remove it it has wires attached to it and where would the RTC battery be located?
  • Check in these locations:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • DespicableChi
    DespicableChi Member Posts: 6

    Tinkerer

    Check in these locations:

    How do I exactly remove the  batteries, I unscrewed the screws but I dont want to disconnect any cables
  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)