Laptop is shut down and entire keyboard not working (can’t turn it back on)

Dylan7626

Hi all,

bought an Acer nitro a few months back brand new, and about 3 weeks ago, the keys started to stop working, not all at once, slowly. I was still able to log in etc. With the on screen keyboard, but curries/PC world wanted £70 to get my data off it on top of the cost of an external hard drive, before sending it off to Acer so I said no as I was going to get it all off myself. Anyway, I never got round to it and last time I used the laptop, I shut it down. The entire keyboard is now not working. Including the power key. Anyone know if there is any way at all I can get the laptop to turn back on? I cannot take it anywhere right now because of COVID-19, and I am also stuck where I work living by myself, and my laptop was pretty much my only source of entertainment

sorry for going on a bit but I really need to get it sorted, really quite annoyed my £1200 3 month old laptop has stopped working too,

thanks in advanced 

Karp-Acer_Retired

We are very sorry your Nitro is having issues, specially during this time. In the Community there are post from many other users with some troubleshooting that worked for them, please check throughout the Platform to see if any work for your Nitro. Here is an example of a post.

https://community.acer.com/en/discussion/579350/random-black-screen-on-acer-nitro-5#_ga=2.122004747.1442527457.1585856232-1415186368.1563192148

We also have the Knowledge base articles where you can tyoe the issue and find many articles with solutions have pelped many other users.

Please type in search your question and look for articles that can help.

https://www.acer.com/ac/en/US/content/ask-acer

We are sorry about not being able to leave the house during the COVID 19. Hopefully this articles will help you, if not we will try to assist you here in the Community.

Keep safe.

Regards,

Acer-karp.