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    • SF314-57G-59Zh Black Screen but power and keyboard led’s on

    Member Posts: 7 New User
    edited November 2023 in 2020 Archives
    Hi All,
    please help me with this trouble.
    purchased a Swift 3 i5 10Gen about a month ago. 
    Been using it smoothly and suddenly encountering a problem with the display not coming up. As I can see I have power and Fan spinning. Keyboard LEDs on. I need help to fix this ASAP. I’ve been using the laptop to work from home during to Covid-19 and now I’m all stuck as if I’m offline. No stores are open atm. Please help me resolve this and get back online ASAP. 

    Appreciate yo ur suggestions and comments. Thank you. 

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    Answers

    • ACE Posts: 45,178 Trailblazer
      Shut laptop off by pressing and holding the power button for about 5 seconds. Remove charger. Gently insert paperclip into battery reset pinhole on bottom for about 10 seconds. Let machine rest for 15 minutes. Then plug the charger back in. Turn the machine back on. Jack E/NJ

      Jack E/NJ

    • ACE Posts: 98,293 Trailblazer
      What is the exact model? Example sf315-51-58vh.
      Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
      Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
      Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
      Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                        
                                                       egydiocoelho Trailblazer
       
      ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
      Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
      For users of the English, Spanish, French and German community, I will be using google translator! :) 
    • Member Posts: 7 New User
      egydiocoelho said:
      What is the exact model? Example sf315-51-58vh.
      Model N19H4 i5 10th Gen Swift 3

      i tried some basic troubleshooting after speaking to the seller as the product still holds warranty. 

      Did a Bios reset. 
      Removed HDD and fixed again
      RAM is integrated. 
      It holds a Nivida processor. 

      No luck yet.
    • ACE Posts: 45,178 Trailblazer
      Shut laptop off by pressing and holding the power button for about 5 seconds. Remove charger. Gently insert paperclip into battery reset pinhole on bottom for about 10 seconds. Let machine rest for 15 minutes. Then plug the charger back in. Turn the machine back on. Jack E/NJ

      Jack E/NJ

    • ACE Posts: 98,293 Trailblazer
      edited March 2020
      Would it be interesting if you provided the exact model? You can find this information in the lower case!
      Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
      Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
      Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
      Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                        
                                                       egydiocoelho Trailblazer
       
      ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
      Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
      For users of the English, Spanish, French and German community, I will be using google translator! :) 
    • Member Posts: 7 New User
      egydiocoelho said:
      Would it be interesting if you provided the exact model? You can find this information in the lower case!
      Model SF314-57G-59Zh
      i5 10th Gen Swift 3
    • ACE Posts: 45,178 Trailblazer
      Did you try the pinhole reset yet? Jack E/NJ

      Jack E/NJ

    • Member Posts: 7 New User
      JackE said:
      Did you try the pinhole reset yet? Jack E/NJ
      I tried.
    • ACE Posts: 45,178 Trailblazer
      How about trying to turn the screen on with the FN+F6 and FN+F5 toggle key combinations. Jack E/NJ

      Jack E/NJ

    • Member Posts: 7 New User
      JackE said:
      How about trying to turn the screen on with the FN+F6 and FN+F5 toggle key combinations. Jack E/NJ
      No Jack. I seems to have no luck with the keys except the power key. I plugged a HDMI as well. No sign of activity of graphics. 
    • ACE Posts: 98,293 Trailblazer
      have you checked if the image is displayed on an external hdmi monitor?
      Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
      Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
      Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
      Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                        
                                                       egydiocoelho Trailblazer
       
      ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
      Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
      For users of the English, Spanish, French and German community, I will be using google translator! :) 
    • Member Posts: 7 New User
      egydiocoelho said:
      have you checked if the image is displayed on an external hdmi monitor?
      Nope. No signal. 
      I had the keyboard blinking on and off continuously as it has backlights. 
      I removed the backlid and removed the bios/ssd/power cable and put it back. After that now I have the keyboard backlights lighting continuesly. 

      Is there a way I can contact you over a call or something like WhatsApp or anything other voice calls?
    • ACE Posts: 45,178 Trailblazer
      >>>Nope. No signal. >>>

      Make sure you trying toggling FN+F5 to try to turn the TV screen on. Jack E/NJ

      Jack E/NJ

    • ACE Posts: 98,293 Trailblazer
      I suggest you disconnect the ssd and check if the computer turns on!
      Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
      Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
      Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
      Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                        
                                                       egydiocoelho Trailblazer
       
      ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
      Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
      For users of the English, Spanish, French and German community, I will be using google translator! :) 
    • Member Posts: 7 New User
      egydiocoelho said:
      I suggest you disconnect the ssd and check if the computer turns on!
      Nope. That doesn’t work either.
      i have the fan spinning at full speed and processor and graphics heating up with heat sink 
    • ACE Posts: 45,178 Trailblazer
      Try this. Remove the charger. Gently insert and hold a paperclip into the battery reset pinhole again. While still holding the paperclip into the reset hole, press and hold the power button for 30 seconds. The machine should not show any signs of turning on or LEDs lighting during this operation. After releasing the paperclip and power button, plug the charger back in. Then, cross your fingers, and press the power button again. Jack E/NJ

      Jack E/NJ

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