Problem with G3-571 webcam: works for few seconds and then freeze

liranal
liranal Member Posts: 4 New User
edited November 2023 in 2020 Archives

My laptop: Acer Predator Helios 300(G3-571)

The Problem: The camera works, for a few seconds then the image freezes.

In every camera\video app I've tried, the problem repeats: Win Camera, Zoom & Skype. 


What I've tried:

  1. Installing the latest windows updates.
  2. Uninstalling and reinstalling the camera driver from Device-Manager.
  3. Adding dword (32-bit) value "EnableFrameServerMode" with 0 value to  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Media Foundation\Platform
  4. Rechecking privacy camera setting at windows settings(It's all set to ON).
  5. Searching for a webcam driver at Acer's website. There is no driver available for download.

Still, none of those fixes helped.

So? what's next?