Problem with the installation of Predator Sense on my G3-572 after after-sales service

NLfaskos
NLfaskos Member Posts: 11

Tinkerer

edited November 2023 in 2020 Archives
Hello guys, 

Here is my problem:

I sent my pc to acer's after sales service to change the motherboard because I had important heating issues.

When I received my computer I realized that the Predator Sense software was not installed. I went to the Acer website and downloaded the software but I couldn't install it. Indeed, when I launch the setup.exe I get a message that says 'This operating system is not supported'.

One weird thing I noticed is that when I go in my pc information, the name of my pc is not Predator G3-572 but G3-710 which seems weird to me because my pc is a laptop and not a desktop pc.

Maybe the problem comes from the after-sales service, they maybe installed a wrong operating system that is not for the G3-572 model.

So, I would like to know if you have any ideas on how to make Predator Sense work again without having to send it back to the service department.  

Thank you very much for your help!

Answers