Aspire A315-54K How to fix webcam

Scuz

We have been enjoying using Zoom on brand new Acer Aspire A315-54K then suddenly the video seemed to go off. It's actually on just very dark. Nothing in the room has changed compared to when it was working. We tested using the device using the MS Camera app and got the same result...until we click to go the gallery and then use the back arrow. The camera then shows expected bright picture for the duration that the app is open. Close the camera app and start again and it's dark. The cam had only been used via Zoom until this point. When we go back to Zoom the view is dark. It seems as though this is a soft issue maybe a conflict. We've installed all Windows updates. Thanks

Commodore_1995#

Is the camera identified in the device manager?

imissemental1058

I have Acer Aspire 3 (from John Lewis) and my webcam is dark as well, It also works for awhile and then later on goes dark. Please advise.  I have tried updating windows. I have also uninstalled and then restarted the computer but still dark.

Commodore_1995#

Check here too: https://pt.webcamtests.com/

imissemental1058

Hi egydiocoelho...Yes device shows up...vga webcam and serial number is XXXXXXXX, thank you, what next please?! camera is still dark! best wishes (r u in Brazil?)

Edited the content to hide sensitive information.

Acer-Samuel

Commodore_1995#

What happens when you uninstall the camera driver in the device manager?

imissemental1058

how do I uninstall the camera driver in the device manager? Maybe my camera is working again now but have to wait and see. please give advice anyway, thank you

Commodore_1995#

Check here my friend:

imissemental1058

In device manager my vga webcam is under cameras. I have uninstalled and restarted my computer and it returns to returns to device manager and cameras...so far working still..was darkened still when less light in a less bright room. In my kitchen in the afternoon..I looked like a cartoon character...just eyes and mouth and white ghosly outlinr! 

Commodore_1995#

So the problem was solved?

imissemental1058

I think it is working properly now, I will be back if any problems in future, thank you, muchas gracias, merci beaucoup, danke schon, obrigado

Commodore_1995#

For now, I will post my answer as resolved!

LyndaT_Ireland

Hi, I'm having the same problem with my Aspire 3 A314-21 - I've looked at uninstalling the driver, but it only gives the option to uninstall the device - presumably that's the same thing? Thanks in advance. 

Commodore_1995#

@LyndaT_Ireland Yes. After, restart the windows!

Ashburnham

Uninstalling device and restarting windows does resolve the dark webcam on mine but only temporarily. Same issue is back again. Repeated process of uninstalling/restarting which fixed it again but then returned again after a couple of Zoom video calls. Can't keep doing this, surely a software fix is needed.

Commodore_1995#

Does the same problem occur when you reinstall windows by pressing alt + f10?

Ashburnham

The Win restore did not work. Regardless, this is a brand new laptop with default settings being used. In fact nothing has been installed or altered on the system other than web browsing and using zoom.

Commodore_1995#

Can you tell us which video application you are using? Try uninstalling the antivirus, if one is installed.

Atari

I just fixed my webcam by going into the camera app then going into settings to change the "flicker reduction" from 50Hz to 60Hz. Hope this helps!

Ashburnham

egydiocoelho said:

Can you tell us which video application you are using? Try uninstalling the antivirus, if one is installed.

Using Zoom when problem occurs but also going into the standard installed camera app shows the same issue. No antivirus installed.

Commodore_1995#

ORIGINAL

Você verificou a dica do colega Atari?

TRANSLATED

Did you check the tip from colleague Atari?

Edited the content by translating from Portuguese to English 

Acer-Samuel