New Acer Aspire A515-52-760G Shuts Down Immediately When Unplugged

aalcott
aalcott Member Posts: 1 New User
edited October 2023 in 2020 Archives
I just received this new laptop and powered it up for the first time today.  It's been plugged in all day and the battery status indicates it's 100% (fully charged).  As soon as I remove the power cord the entire computer shuts down and will not power up until reconnected to the power cord.  Is this a setting that can be fixed or is there an issue with the laptop and/or battery?

Answers

  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Do a battery reset. Unplug and power down then place a straightened paperclip into the pinhole it has a battery symbol next to it on the underside of your laptop. Press for 15 seconds then leave everything alone for 15 mins. Plug back in and power up

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★