R11 Blue Tooth Wireless Mouse Disconnecting Intermittently

Russellgs1
Russellgs1 Member Posts: 6

Tinkerer

edited November 2023 in 2020 Archives
Model Acer N15Q8 - The external blur tooth mouse works sometimes and then just quits. The trackpad seems to continue to work fine. It was working fine but recently I had to PowerWash the machine and since the PowerWash it is now exhibiting this issue.  I am running - Version 80.0.3987.158 - 64-bit

Answers

  • JackE
    JackE ACE Posts: 44,330 Trailblazer
    Have you changed/charged the BT mouse battery yet? Jack E/NJ

    Jack E/NJ

  • Russellgs1
    Russellgs1 Member Posts: 6

    Tinkerer

    Yes. That was the first thing I tried. I also tried disconnecting, forgetting the device and reconnecting. Thanks.
  • JackE
    JackE ACE Posts: 44,330 Trailblazer
    Why did you have to power wash the machine? Jack E/NJ

    Jack E/NJ

  • Russellgs1
    Russellgs1 Member Posts: 6

    Tinkerer

    I had a file syncing issue that once I researched it the suggested fix was a PowerWash. Why do you ask?
  • JackE
    JackE ACE Posts: 44,330 Trailblazer
    Because, not knowing the reason for the reset, I thought it might've been related to the BT mouse issue. So I thought I better ask the reason for the reset. I now think the BT mouse issue is coincidental to the reset. Have you tried the mouse manufacturer's website for troubleshooting this behavior? Jack E/NJ 

    Jack E/NJ