Acer 14 Mouse wheel causing screen to jump

Stkeyna

Hi, I have a Acer 14 Chromebook and I have just bought a new Tecknet mouse. Unfortunately, when using the wheel to scroll, the pictures jumps. I have tried a few things like using the reverse scroll mode, moving the usb connector, rebooting but nothing improves the situation. Any thoughts are most welcome. Do certain mice not work on Chromebooks?? Thanks

JackE

Then I'd return it to the vendor and try another brand. Logitech USB M325-C, M350 or M510 would probably be a lot better. Jack E/NJ

JackE

What is the technet model number? Jack E/NJ

Stkeyna

Hi, Thanks for the response. The model nos is 

Model:

EWM01107GA01

JackE

Check your mouse scroll wheel settings. They should be from between 1-5 lines. See suggestions at this link https://superuser.com/questions/1263996/jumpy-scrolling-with-mouse-wheel

Jack E/NJ

Stkeyna

Thanks again but where do I go on a Chromebook to change scroll wheel settings? I have searched under mouse settings but nothing there for a scroll wheel. Apologies if I am missing something!

JackE

How about scroll speed (vs wheel ) setting? Jack E/NJ

Stkeyna

I have tried changing the scroll speed but it made no difference. Perhaps this mouse just isn't meant for a Chromebook but then surely it should say.

JackE

Does the scroll speed work normally from the touchpad? Jack E/NJ

Stkeyna

The scroll speed works normally and I can vary the speed under the heading touchpad speed. it then has an option for scroll which is traditional which it is set to .....or  there's an Australian option? But yes the touchpad works fine when I scroll - never had a problem there. Thanks for help so far. I am up early tomorrow so off to bed now. It is strange that I can find very few other Chromebook owners on line with this problem!

JackE

>>>Perhaps this mouse just isn't meant for a Chromebook but then surely it should say. >>>

Or more likely a faulty mouse wheel mechanism. if it were mine, I'd return it to the vendor as defective for an exchange, another brand or a refund. Or if you have access to Windows machine, you might test it in that system. Jack E/NJ

Stkeyna

I did try it on a normal windows laptop and it seemed fine!!??

JackE

Then I'd return it to the vendor and try another brand. Logitech USB M325-C, M350 or M510 would probably be a lot better. Jack E/NJ

Stkeyna

That's what I had planned. I am going back to Logitech. You have been extremely helpful. Much appreciated!