Been waiting for shipping label for 3 days for a product that is under warranty

Kj2015

Is this the normal wait time to just get the shipping label? If so then I just wonder how long it takes for Acer to actually repair the product.
My laptop needed repairs to which the customer care executive told me that I'll be getting the shipping label after the call which was on Saturday morning March 21st. 
I waited till Sunday morning and called the customer care checking on the status of the return label to which I was told to wait till Monday as it takes 1 business day to create a shipping label(interesting)

Now even Monday is over and I still haven't recieved the shipping label.

Can anyone please help here? I am not sure how I proceed here? Everyday's delay is causing a lot of inconvenience as I use my laptop for work and I can't keep company's loaner laptop for more than 1 week.


 CaseID : XXXXXXXXXX

[Post edited to remove inappropriate or personal content -Acer-Manny]

Kj2015

+@acer-manny for visibility.