Predator Helios 300 2019 with 1660ti has its charger disconnect when GPU is used intensively

LostEnggSoul
LostEnggSoul Member Posts: 2 New User
edited November 2023 in 2020 Archives
I bought the laptop about 2 weeks back and haven't done much yet apart from installing some basic stuff. When I was benchmarking the laptop with userbenchmark, the GPU score was way below average. I thought this may be because of some settings in the Nvidia control panel or not having installed the latest drivers. So I set most of the stuff in the Nvidia Control Panel to prefer max performance and also installed the latest drivers using GeForce Experience. But the results on userbenchmark didn't change so I decided to use Unigine Superposition to check if the GPU is giving me the performance that I should be getting from the 1660ti. But no, the same thing happened.

Then I realized that whenever I'm benchmarking and the GPU use becomes high, the charging light disappears and the charger disconnects. The only way to get the charger to charge back again is to remove the charger adapter plug from the power socket and plug it in again. I tried underclocking the GPU a bit but the issue still remains. 

I've also tried resetting the battery but no luck. Any help is much appreciated.