My DVD drive not working

fowdar2020
fowdar2020 Member Posts: 2 New User
edited October 2023 in 2020 Archives
Hi
i have just bought my acer aspire 3 laptop model Aspire A317-51G. I have updated my windows 10 version and now i cannot use my dvd drive. there is no button to open it. Not recognize in device managers also. is it BIOS problem...im so stressed and confused. 

Answers

  • JackE
    JackE ACE Posts: 44,906 Trailblazer
    Open ControlPanel. Search 'restore point'. Click 'create a restore point' in left pane. In the box that pops u, is 'system protection' turned on? If yes, click 'system restore' button. Then next. Then select automatic 'restore point' that the offending Win10 update created. Jack E/NJ

    Jack E/NJ

  • fowdar2020
    fowdar2020 Member Posts: 2 New User
    unfortunately i have check no restore point was created. Factory reset also not working. i dont understand how can a dvd drive stop working like this. Acer does not even give a repair or advise on it.
  • JackE
    JackE ACE Posts: 44,906 Trailblazer
    Shut the machine completely off. The press and hold the ALT+F10 and turn the machine back on. A recovery screen should appear as in the video below. Choose the option for a remove everything factory reset. Jack E/NJ


    Jack E/NJ