How to reinstall and update realtek drivers for Predator PH315-52

BinBagel
BinBagel Member Posts: 31 Troubleshooter
edited November 2023 in 2020 Archives
Hi I have a PH315-52 laptop and I'm trying to reinstall my audio drivers because I noticed that I'm lacking audio enhancement tabs and having pretty lackluster mic and sound performance with my headset. I tried downloading the audio drivers available for my laptop through the acer site but they fail to install, is there a way around this?

Answers

  • brummyfan2
    brummyfan2 ACE Posts: 28,467 Trailblazer
    Hi,
    Download the driver version 6.0.1.8652  from Acer support site, extract it to the Desktop, go to Device manager and expand Sound, video and game controllers, right click Realtek audio and click Update driver, select "Browse my computer" at the next window, browse to Desktop and update the driver.
    Download and install Audio console driver as well.
    https://www.acer.com/ac/en/GB/content/support-product/7983?b=1

  • Joe9844
    Joe9844 Member Posts: 578 Seasoned Specialist WiFi Icon
    There should be no audio enhancement tab --- that belongs to the old legacy type of drivers.

    You are using new DCH type of drivers. All enhancements are done via the Realtek Audio Console which is downloadable from the Microsoft Store (and from Acer Support's website).

    New DCH drivers should not be installed via Device Manager method as stated by brummyfan2. It should ONLY be installed using the included installer exe.

    See Intel's FAQ on DCH driver.

    Can I do ‘INF/Have-disk installation’ for the graphics Windows DCH Driver?
    No. This method bypasses the Intel installer, which is designed to install the new DCH graphics drivers. Doing this can result in minor to catastrophic issues on your system and system instability.

    https://www.intel.ca/content/www/ca/en/support/articles/000031275/graphics-drivers.html
  • VishalVasantha
    VishalVasantha Member Posts: 3 New User
    Hello, I find myself in the same pit. I tried to download and install from acer's website< however it was missing the setup file.
    Product-(PH315-52). Helios 300.