Got black screen with cursor on installing optane memory.

Krishna_11
Krishna_11 Member Posts: 14

Tinkerer

edited October 2023 in 2020 Archives
Hello Everyone.. I have Acer A515-51G Notebook and recently tried to install optane memory to it, But I messed up during installation and after booting and lock screen I just see black screen with cursor and nothing running on it i.e run command nothing... Please help me with this issue. 

Best Answer

  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Answer ✓
    Good evening Krishna_11 !

    Starting from the basics ...
    SataMode must be in RST with Optane (must boot the system in safe mode and enable secure startup before)
    After installing, download the drivers for Optane from the Intel website


    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


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Answers

  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Answer ✓
    Good evening Krishna_11 !

    Starting from the basics ...
    SataMode must be in RST with Optane (must boot the system in safe mode and enable secure startup before)
    After installing, download the drivers for Optane from the Intel website


    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!
              
  • Krishna_11
    Krishna_11 Member Posts: 14

    Tinkerer

    Thank you for your precious reply.. It really helped me a lot
  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    edited March 2020
    Good Morning Krishna_11 !

    Glad to have helped, needing something, just post!


    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!