Earphones not working on AN515-43-R694

Raijeru

Hello Team just bought my Laptop and I tried my earphones, Its not working when I plug it in. It has a pop-up on the lower right corner if what device did i plug-in but after i press OK still not working. I also tried to plug other earphones and still not working (Note: all earphones are in good condition). I need somehelp guys. Other said update BIOS, idk how and where? can ya'll help me?

brummyfan2

Hi,
Go to Control panel, click Hardware and sound, click Sound and see whether the Headphone is shown under Playback tab, go to Device manager, check the version of Realtek Audio driver, post the snip of it.

Raijeru

brummyfan2 said:

Hi,
Go to Control panel, click Hardware and sound, click Sound and see whether the Headphone is shown under Playback tab, go to Device manager, check the version of Realtek Audio driver, post the snip of it.


Here is my snipped settings. no headphones or earphones on control panel.

brummyfan2

Hi,
Mine also doesn't show Headphones under Playback but headphones working without any issues, go to start and check whether Waves Max Audio is turned on.
EDIT: There's a solution by @liuzhaobang in this thread, I am not sure whether it will help you but worth a try as it has helped others as well :https://community.acer.com/en/discussion/543437/headphone-jack-not-working-new-acer-swift-3-laptop

Unknown001

Raijeru said:

Hello Team just bought my Laptop and I tried my earphones, Its not working when I plug it in. It has a pop-up on the lower right corner if what device did i plug-in but after i press OK still not working. I also tried to plug other earphones and still not working (Note: all earphones are in good condition). I need somehelp guys. Other said update BIOS, idk how and where? can ya'll help me?

1. Connect Earphones and click yes to pop up

2. Go to Realtek audio console from the apps list

3. Go to Device advanced settings

4. Connector retasking analog

5. changed it from headphones to speakers then again speakers to headphones

try it... this method working for me.. but each time you will have to follow the same method after unplugging headphones

batmalin

For me, unisntalling the RealTek Audio Console worked like a charm.