How to update Intel display Audio driver 10.27.0.4 for windows10 18363 x64 Home Aspire 5 A55-54G

Puraw
Puraw ACE, Member Posts: 14,146 Trailblazer
edited October 2023 in 2020 Archives
There were major sound issues with earlier versions of this driver after Windows updates in October 2018 and I now have a low Realtek HD speaker volume, how to update the Intel sound driver, Acer support only lists Realtek drivers and an Intel VGA driver and I have been warned not to download drivers directly from Intel, my SNID: XXXXXX.

Edited the content to hide sensitive information
Acer-Samuel

Best Answers

  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    edited March 2020 Answer ✓
    Most of our systems list more than one Audio program, mine has Realtek with dolby and AMD but it isn't hybrid, it shouldn't use them all simultaneously. Mine uses Realtek for music etc.. and the AMD when games or apps are launched through the AMD control center
    Can you confirm your model number because A55-515g is not a model but A515-54g is a model
    If you have the 515-54g make sure your BIOS is updated to v 1.16
    https://www.acer.com/ac/en/US/content/support-product/7982?b=1

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • Joe9844
    Joe9844 Member Posts: 578 Seasoned Specialist WiFi Icon
    Answer ✓
    The Intel Display Audio driver is bundled with the Intel Graphics driver. Just go to Intel's website and download the latest graphics driver. The last few graphics updates are security updates --- and that means the Intel driver should update on everybody's computers.

    The Realtek audio driver and "software components" are downloadable from Microsoft Update Catalog (the latest should be 6.0.8881.1 driver with 

    https://community.acer.com/en/discussion/588107/if-you-have-realtek-audio-problems-or-want-new-realtek-audio-drivers-follow-this

Answers

  • GAMING6698
    GAMING6698 ACE Posts: 7,995 Pathfinder
    edited March 2020
    Puraw said:
    There were major sound issues with earlier versions of this driver after Windows updates in October 2018 and I now have a low Realtek HD speaker volume, how to update the Intel sound driver, Acer support only lists Realtek drivers and an Intel VGA driver and I have been warned not to download drivers directly from Intel, my SNID: XXXXXX.

    Edited the content to hide sensitive information
    Acer-Samuel
    Go acer official driver site then select you model and all drivers of your model will be there
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • Puraw
    Puraw ACE, Member Posts: 14,146 Trailblazer
    No Intel sound drivers for my model on the Acer official driver site, hope I never crash my Intel driver otherwise I will be in bad shape! It was suggested by another forum to uninstall my Intel sound driver hoping that Windows will reinstall the latest sound driver on rebooting, but I find that too risky: I have good quality sound (Realtek HD + Windows + Intel sound driers) just the volume is very low.
  • GAMING6698
    GAMING6698 ACE Posts: 7,995 Pathfinder
    Puraw said:
    No Intel sound drivers for my model on the Acer official driver site, hope I never crash my Intel driver otherwise I will be in bad shape! It was suggested by another forum to uninstall my Intel sound driver hoping that Windows will reinstall the latest sound driver on rebooting, but I find that too risky: I have good quality sound (Realtek HD + Windows + Intel sound driers) just the volume is very low.
    Simple go in Intel driver site and download latest one if you can't find it then send a your Intel sound drive properties image or name of sound card .I will check 
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    edited March 2020
    Open Device manager and expand Sound Video and Game controllers right click the Intel Audio Driver and select Uninstall (not update), restart your computer and Windows will automatically reinstall it with the latest best driver available
    Example below is my AMD sound but you will select Intel

    If I have answered your question please click YES


    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • Puraw
    Puraw ACE, Member Posts: 14,146 Trailblazer
    Thanks Andy, I will try that later, its 3 am here in the Philippines.....
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    OK mate let me know

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • Puraw
    Puraw ACE, Member Posts: 14,146 Trailblazer
    Puraw said:
    No Intel sound drivers for my model on the Acer official driver site, hope I never crash my Intel driver otherwise I will be in bad shape! It was suggested by another forum to uninstall my Intel sound driver hoping that Windows will reinstall the latest sound driver on rebooting, but I find that too risky: I have good quality sound (Realtek HD + Windows + Intel sound driers) just the volume is very low.
    Simple go in Intel driver site and download latest one if you can't find it then send a your Intel sound drive properties image or name of sound card .I will check 
    The problem I have with that is that my sound system is a hybrid of "adapted" drivers by Realtek, Acer, Intel and Microsoft and if I download the Intel driver straight (not customized for my system) I may get more sound issues that I have now, hereby some info on my system. If you google the web on this Intel display audio driver you can read the history (2018) and issues....





  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    edited March 2020 Answer ✓
    Most of our systems list more than one Audio program, mine has Realtek with dolby and AMD but it isn't hybrid, it shouldn't use them all simultaneously. Mine uses Realtek for music etc.. and the AMD when games or apps are launched through the AMD control center
    Can you confirm your model number because A55-515g is not a model but A515-54g is a model
    If you have the 515-54g make sure your BIOS is updated to v 1.16
    https://www.acer.com/ac/en/US/content/support-product/7982?b=1

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • Joe9844
    Joe9844 Member Posts: 578 Seasoned Specialist WiFi Icon
    Answer ✓
    The Intel Display Audio driver is bundled with the Intel Graphics driver. Just go to Intel's website and download the latest graphics driver. The last few graphics updates are security updates --- and that means the Intel driver should update on everybody's computers.

    The Realtek audio driver and "software components" are downloadable from Microsoft Update Catalog (the latest should be 6.0.8881.1 driver with 

    https://community.acer.com/en/discussion/588107/if-you-have-realtek-audio-problems-or-want-new-realtek-audio-drivers-follow-this
  • StevenGen
    StevenGen ACE Posts: 12,512 Trailblazer
    edited March 2020
    Puraw the best thing that you should do is run the "Intel® Driver & Support Assistant" from here:  https://www.intel.com/content/www/us/en/support/intel-driver-support-assistant.html and let that guide your system for updates from there, as there could be other drivers that need updating that you are unaware of. 
  • Puraw
    Puraw ACE, Member Posts: 14,146 Trailblazer
    edited March 2020
    andylb said:
    Most of our systems list more than one Audio program, mine has Realtek with dolby and AMD but it isn't hybrid, it shouldn't use them all simultaneously. Mine uses Realtek for music etc.. and the AMD when games or apps are launched through the AMD control center
    Can you confirm your model number because A55-515g is not a model but A515-54g is a model
    If you have the 515-54g make sure your BIOS is updated to v 1.16
    https://www.acer.com/ac/en/US/content/support-product/7982?b=1

    andylb said:
    Most of our systems list more than one Audio program, mine has Realtek with dolby and AMD but it isn't hybrid, it shouldn't use them all simultaneously. Mine uses Realtek for music etc.. and the AMD when games or apps are launched through the AMD control center
    Can you confirm your model number because A55-515g is not a model but A515-54g is a model
    If you have the 515-54g make sure your BIOS is updated to v 1.16
    https://www.acer.com/ac/en/US/content/support-product/7982?b=1
    My Insyde Bios is version 1.11 and I bought the laptop one month ago from Acer Philippines 515-54G-70AG MFG Date: 2019/08/24
    S/N: NXHNBSP002XXXXXX, SNID: XXXXXX you would think that the BIOS is current. the Video Bios you probably are referring to as v 1.16? is an Acer Update Nvidia N17S-G5 VBIOS to 86.07.91.00.0D Date:2020/01/09 Version: 1.16 Vendor: Acer Size: 13.6 MB, I cannot check that as Windows only lists the Insyde Bios (1.11) but I updated my Nvidia drivers recently.
    My Model: 515-54G-70AG MFG Date: 2019/08/24
    S/N: NXHNBSP002XXXXXXXX
    SNID: XXXXXXX
    I disabled the Intel display and Audio driver while playin music with W Media Player and did not hear any difference even after rebooting thus I don't think the Intel Audio drivers are doing anything. I read that this driver is bundled with Intel UHD graphics but when I tried to update the Intel graphics drivers using Intel driver support software it crashed.



    I think I will now uninstall the Intel Audio driver and see if Windows will replace it......

    Edited the content to hide sensitive information
    Acer-Samuel
  • Puraw
    Puraw ACE, Member Posts: 14,146 Trailblazer
    StevenGen said:
    Puraw the best thing that you should do is run the "Intel® Driver & Support Assistant" from here:  https://www.intel.com/content/www/us/en/support/intel-driver-support-assistant.html and let that guide your system for updates from there, as there could be other drivers that need updatiItng that you are unaware of. 
    Steven, the Intel driver support found 3 updates after scanning, A newer graphics driver:

    A RST (storage) driver that I did not install and a BT driver that I installed but not yet tried.
    The graphics driver installation failed as only Acer and MSFT drivers are approved by Windows 10 18363 Home, I guess the BT was an exception.


    This was predicted by others to warn me not to install drivers directly from Intel as laptop makers and MSFT tweak them or even block some Intel Audio drivers as they interfere with Windows updates.
  • Puraw
    Puraw ACE, Member Posts: 14,146 Trailblazer
    andylb said:
    OK mate let me know
    I not only uninstalled the Intel Display Audio driver but completely removed the driver from the system, rebooted and voila exactly the same Intel driver, same version was back in Device Manager which confirms that the audio driver is bundled with the Intel graphics driver that I cannot update from Intel (see my other reply on this subject). I am giving up.
  • ijw
    ijw Member Posts: 8

    Tinkerer

    edited March 2020
    Puraw said:
    There were major sound issues with earlier versions of this driver after Windows updates in October 2018 and I now have a low Realtek HD speaker volume, how to update the Intel sound driver, Acer support only lists Realtek drivers and an Intel VGA driver and I have been warned not to download drivers directly from Intel, my SNID: XXXXX.

    Edited the content to hide sensitive informaiton
    Acer-Samuel
    first download and install official drivers from https://www.acer.com/ac/en/US/content/support-product/7982?b=1&pn=NX.HNBSP.002 (Acer Download > your model > Driver > Audio - Realtek - Audio Driver)

    next check your "Dolby Advanced Audio (On)" , if it is off switch on that will your volume up. 
    if "Dolby Advanced Audio" is not starting with startup applications you can open it manually ( C:\Dolby PCEE4\pcee4.exe)
  • Joe9844
    Joe9844 Member Posts: 578 Seasoned Specialist WiFi Icon
    The Intel Display Audio driver is bundled with the Intel Graphics driver. Just go to Intel's website and download the latest graphics driver. The last few graphics updates are security updates --- and that means the Intel driver should update on everybody's computers.

    The Realtek audio driver and "software components" are downloadable from Microsoft Update Catalog (the latest should be 6.0.8881.1 driver with 11.0.6000.746 software components. 

    https://community.acer.com/en/discussion/588107/if-you-have-realtek-audio-problems-or-want-new-realtek-audio-drivers-follow-this
  • Puraw
    Puraw ACE, Member Posts: 14,146 Trailblazer
    ijw said:
    Puraw said:
    There were major sound issues with earlier versions of this driver after Windows updates in October 2018 and I now have a low Realtek HD speaker volume, how to update the Intel sound driver, Acer support only lists Realtek drivers and an Intel VGA driver and I have been warned not to download drivers directly from Intel, my SNID: XXXXX.

    Edited the content to hide sensitive informaiton
    Acer-Samuel
    first download and install official drivers from https://www.acer.com/ac/en/US/content/support-product/7982?b=1&pn=NX.HNBSP.002 (Acer Download > your model > Driver > Audio - Realtek - Audio Driver)

    next check your "Dolby Advanced Audio (On)" , if it is off switch on that will your volume up. 
    if "Dolby Advanced Audio" is not starting with startup applications you can open it manually ( C:\Dolby PCEE4\pcee4.exe)
    My model A515-54G with Realtek audio does not include "Dolby" but comes with Acers Trueharmony audio apps. The drivers on Acers Driver support page are confusing (without proper descriptions) and some of them pertain to lower models like A515-53, The Realtek Audio Console on Acer's driver support page cannot even be installed in Widows10 1909 x64 Home and does not include a setup.exe file (see my earlier post). The Acer Care Center that came with my one month old laptop has a much later version than the one on Acer's page, it also does not update my drivers (hangs for hours so I disabled the ACC services/app, I can go on like this for quite some time like the Insyde BIOS that is not on Acer's support page and the confusing duplicate display drivers offered for my model (yes Acer confirmed my model and even the correct part number but not all the drivers are compatible for my model). I did manage to update my Touchpad driver on the Microsoft Update side and my BT driver on Intel's driver support but everything else fails. I don't even think that the Intel UHD and display audio drivers installed on my system are active (probably for a different model) as there are no Intel control panels for these drivers. Acer's (driver) support still has a long way to go.
  • Puraw
    Puraw ACE, Member Posts: 14,146 Trailblazer
    I found out that the Intel UHD display driver is active in my system, it apparently sets the screen resolution. I also managed to reinstall my Realtek Audio Console, you click on the Bundle folder as there is no setup.exe, and that installs the RTK Audio Console OK. Also installed Intel IRST that seems bundled with Intel's Optane apps that was already installed and has to do more with an SSD drive that I don't have installed than with my very slow SATA 1 HDD (scores 3.6 in WinSAT). 
  • Puraw
    Puraw ACE, Member Posts: 14,146 Trailblazer
    Joe9844 said:
    The Intel Display Audio driver is bundled with the Intel Graphics driver. Just go to Intel's website and download the latest graphics driver. The last few graphics updates are security updates --- and that means the Intel driver should update on everybody's computers.

    The Realtek audio driver and "software components" are downloadable from Microsoft Update Catalog (the latest should be 6.0.8881.1 driver with 11.0.6000.746 software components. 

    https://community.acer.com/en/discussion/588107/if-you-have-realtek-audio-problems-or-want-new-realtek-audio-drivers-follow-this
    Thanks Joe, I am going to download the RTK update now
  • Puraw
    Puraw ACE, Member Posts: 14,146 Trailblazer
    Joe9844 said:
    The Intel Display Audio driver is bundled with the Intel Graphics driver. Just go to Intel's website and download the latest graphics driver. The last few graphics updates are security updates --- and that means the Intel driver should update on everybody's computers.

    The Realtek audio driver and "software components" are downloadable from Microsoft Update Catalog (the latest should be 6.0.8881.1 driver with 11.0.6000.746 software components. 

    https://community.acer.com/en/discussion/588107/if-you-have-realtek-audio-problems-or-want-new-realtek-audio-drivers-follow-this
    That was a disappointment: the latest Realtek 1903 update on Microsoft Update page:

    Won't install by clicking and update driver in Device Manager ignores CAB files. When I look in the CAB file I don't see one single executable file (no .exe or .cmd). It is a driver update for different systems but not mine.

  • Puraw
    Puraw ACE, Member Posts: 14,146 Trailblazer
    andylb said:
    Most of our systems list more than one Audio program, mine has Realtek with dolby and AMD but it isn't hybrid, it shouldn't use them all simultaneously. Mine uses Realtek for music etc.. and the AMD when games or apps are launched through the AMD control center
    Can you confirm your model number because A55-515g is not a model but A515-54g is a model
    If you have the 515-54g make sure your BIOS is updated to v 1.16
    https://www.acer.com/ac/en/US/content/support-product/7982?b=1
    You were right about upgrading my Bios from 1.11 to 1.16. It was suggested on this form not to upgrade as 1.16 is noted for a higher GeoForce GPU (mine in MX250) but I tested my PHYSX control panel and it works OK on Bios 1.16. What are the changes in Insyde Bios 1.16?