HELIOS 300 PH315-52 i5-9300h (2019) Always at max cpu turbo frequency even in light loads

brobrobro
brobrobro Member Posts: 4 New User
edited November 2023 in 2020 Archives
So i bought this HELIOS 300 PH315-52 i5-9300h (2019) gaming laptop, it's working as intended. But i noticed that the CPU frequency is always on turbo which is about 3.8Ghz even in light loads, this led to higher temps and is really a cause for my concern. is this normal? if so, what causes this?

Best Answer

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited March 2020 Answer ✓
    brobrobro thats completely normal welcome to the very useful (not) windows 10 1909 its always on max turbo because microsoft implemented the dumb feature (they call it core awareness) to basically park all cores and only use 2 all the other cores are kept parked until they are needed (when windows tells them they are) this measure of course will increase the temps on idle/light work nothing anyone can do unless they want to force downgrade manually to 1903 or even 1809 :) so again well done microsoft :p  im on 1809 since it came out and not moving up not a single issue for the last 2 years 

    andylb its nor the turbo boost its 1909 :) basically its kinda this (just copying from the predator fb group by @Red-Sand

    Windows has a new "feature" that prioritizes a few of the CPU cores to run more than all the other cores.

    Their argument is that silicon lottery for specific cores is better than others so prioritizing those cores would give more performance... And that's totally fine if you only use office programs.

    This causes temps to appear higher than they should be.

    Last night I kissed 90 C on one of my cores and my lowest core was 45 C

    Working on a fix but I'm not sure how they implemented it.

    FYI: This doesn't take into consideration the temperature of the CPU so load is never distributed to even out thermals.



    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


Answers

  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Turn off Turbo Boost, watch this video
    https://youtu.be/g8nDOzljulk

    Please click YES if I have answered your question 

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • brobrobro
    brobrobro Member Posts: 4 New User
    I think what you sent me is an old Helios 300, what i mean is the 2019 Helios 300 and i dont turn on my turbo. It's the cpu that's having a high frequency
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited March 2020 Answer ✓
    brobrobro thats completely normal welcome to the very useful (not) windows 10 1909 its always on max turbo because microsoft implemented the dumb feature (they call it core awareness) to basically park all cores and only use 2 all the other cores are kept parked until they are needed (when windows tells them they are) this measure of course will increase the temps on idle/light work nothing anyone can do unless they want to force downgrade manually to 1903 or even 1809 :) so again well done microsoft :p  im on 1809 since it came out and not moving up not a single issue for the last 2 years 

    andylb its nor the turbo boost its 1909 :) basically its kinda this (just copying from the predator fb group by @Red-Sand

    Windows has a new "feature" that prioritizes a few of the CPU cores to run more than all the other cores.

    Their argument is that silicon lottery for specific cores is better than others so prioritizing those cores would give more performance... And that's totally fine if you only use office programs.

    This causes temps to appear higher than they should be.

    Last night I kissed 90 C on one of my cores and my lowest core was 45 C

    Working on a fix but I'm not sure how they implemented it.

    FYI: This doesn't take into consideration the temperature of the CPU so load is never distributed to even out thermals.



    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/