Predator Helios 300 Left hand side USB ports not working

System
System Member Posts: 4,554 Seasoned Practitioner WiFi Icon
edited November 2023 in 2020 Archives
This discussion was created from comments split from: Predator Helios 300 Left hand side USB ports not working.

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  • f0cu51
    f0cu51 Member Posts: 2 New User
    Nahian931 said:
    Hi I’ve recently bought this Predator Helios 300 laptop. It’s been one month or so. From last night suddenly the USB Ports on the left hand side of the laptop stopped working. The battery light wasn’t lit although it was charging. After sometimes it started working again than it stopped again. Took it to the store it worked in front of them, than when I brought it home again it stopped working after about half an hour or so. It looks like the problem happening on a random basis. Here is a video of it.I’ve updated windows and every drivers and also checked power management if it stops USB to save power. But everything looks fine. can anyone suggest any Solutions? Link of the video https://youtu.be/Z7_SUi3Zrv4
    My Laptop is doing the same...What was the end result? This computer too new for this bs.
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    f0cu51 try a battery powerdrain (H300 2019 use power button instead) and followed by bios setup defaults if the issue persists backup everything you need and try a stock recovery clean install delete everything option to rule out any software issues after this i would point to hardware issues and send it to acer to get it checked if still on warranty 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/