Acer nitro an515-51 - Ping issue on any network

Hahaha
Hahaha Member Posts: 243 Practitioner WiFi Icon
edited December 2023 in 2020 Archives
Acer nitro an515-51. I use my computer regularly to play games on Steam. However since two days I am getting very high ping in all games. I was able to confirm that the problem is not related to Steam by using online speed test. No matter which network I connect to, I keep getting 300ms. On the other hand, when I connected another computer to these same networks, there was no concern at all. The other PC gets sub-50ms ping on Ookla. I feel there is something wrong with my laptop. Can anyone suggest anything to confirm and/or solve this? I have not done any updates in last one week. Also, there has been no physical accidents like mishandling either.

Best Answer

  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Answer ✓
    So it's a matter of configuring the network layers.
    Some misconfiguration, conflict of software or drivers is causing a high ping.
    If you don't know which one, I recommend that you reinstall your laptop's OEM system and do a test before installing or configuring anything.

    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
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    Otherwise, I am willing to try to heal your doubts and solve your problems!
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Answers

  • Hahaha
    Hahaha Member Posts: 243 Practitioner WiFi Icon
    Edit: I only have ping issue. I am able to download at 4-5MB/s, which is just about the usual for me
  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Good Morning Hahaha !

    By default, is ping high only on Steam games?
    If you test ping with other applications, does it have a different value?

    Access the CMD as an administrator and perform the following commands:

    ipconfig / release
    ipconfig / flushdns
    ipconfig / registerdns
    ipconfig / renew

    Restart and do a test.


    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!
              
  • Hahaha
    Hahaha Member Posts: 243 Practitioner WiFi Icon
    MaClane said:
    Good Morning Hahaha !

    By default, is ping high only on Steam games?
    If you test ping with other applications, does it have a different value?

    Access the CMD as an administrator and perform the following commands:

    ipconfig / release
    ipconfig / flushdns
    ipconfig / registerdns
    ipconfig / renew

    Restart and do a test.

    MaClane said:
    Good Morning Hahaha !

    By default, is ping high only on Steam games?
    If you test ping with other applications, does it have a different value?

    Access the CMD as an administrator and perform the following commands:

    ipconfig / release
    ipconfig / flushdns
    ipconfig / registerdns
    ipconfig / renew

    Restart and do a test.




    No, I got 300ms ping outside of steam as well; I used Ookla speed test website to do it. Also, I tried using those commands in elevated cmd and restarting computer but it is still the same issue. 
  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Answer ✓
    So it's a matter of configuring the network layers.
    Some misconfiguration, conflict of software or drivers is causing a high ping.
    If you don't know which one, I recommend that you reinstall your laptop's OEM system and do a test before installing or configuring anything.

    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!