Refurbished acer helios 2019 crashed randomly

oathsworn
oathsworn Member Posts: 7 New User
edited November 2023 in 2020 Archives

I just got a new refurb helios from the ebay acer store today and it was running fine for about 8 hours then randomly it just crashed in a league of legends game (i was playing league for the the entire day basically and no problems) and then suddenly the laptop froze for a bit then blackscreened and the predator boot up thing appeared (which I disabled...) and I got a windows update to which it said unable to complete update and brought me back to the loadup screen. Well I thought this was just a forced windows update of some strange kind and so I checked for updates and there were some apparently so I did all that. And then AGAIN it happened..... Was playing another game about an hour later and it just black screened with the predator logo boot up and just brought me back to the login screen instead of a windows update. Did anyone ever have issues with their predator doing this? I can only think of it being a cpu or overheating problem... I don't turn the turbo mode on when playing since the cpu temperature is around 60 during League since it doesn't seem like I'd have to. I do have a logitech keyboard ontop of the laptop so I can think that might be it but this is extremely frustrating... I even have it on a cooling pad (not on though since the keyboard and mouse already take up the 2 usb slots. I've been debating if whether it's the keyboard and playing without a mechanical keyboard on top or just having turbo mode on at all times now...  


Answers

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited February 2020
    oathsworn you might want to have it reset to stock recovery clean install just to make sure all software related issues are ruled out  just make sure you backup everything you need first and select delete everything option and dont let windows update anything only update what u need manually as u stated that your temps are fine cpu/gpu wise assuming youre gaming always on AC and the battery 100% the only 2 options left are either a software issue or worst case hardware also the turbo will only overclock the gpu nothing to do with the cpu they cant be overclocked unless you get a laptop with a HK cpu


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/