My AN715-51-796C Laptop Battery Not Charging

JWA1979
JWA1979 Member Posts: 26 Enthusiast WiFi Icon
edited December 2023 in 2020 Archives
[SOLVED]
I had an issue with my AN715-51-796C laptop’s battery not charging. I sent mine in for repair but Acer couldn't not replicate the issue. They gave me a free Chicony power adapter. My laptop seemed to be working fine with the new adapter until a month later I started having the same issue again. I called Acer again but they could not provide any additional help, other than to send me another power adapter. I decided to perform a very general Google search of: "laptop battery not charging" and found a CNET article titled: "How to fix a Windows 10 laptop that's plugged in but isn't charging". The article provides straightforward instructions on how to resolve this issue. Listed below is the link, along with an outline of the instructions. So far, the fix is working for me. Hopefully it will help others having this same issue. 


• Open the Device Manager by searching for it or right-clicking the Start button and selecting Device Manager.
• Click Batteries on the list to expand it and you should see two items: Microsoft AC Adapter and Microsoft ACPI-Compliant Control Method Battery.
• Right-click ON EACH ITEM (BOTH) and choose Uninstall device. Yes, you are uninstalling your laptop's battery drivers, but don't worry because they will automatically be reinstalled when you restart your laptop.
• Shut down your laptop.
• Unplug the power cable from your laptop.
• If your laptop has a removable battery, remove it. My laptop does not have a removable battery. I tried skipping this step but it didn't work, so I removed the bottom panel of my laptop and then removed the battery by disconnecting it from the motherboard.
• Put the battery back in if you removed it.
• Plug in your laptop.
• Power on your laptop.
• Click the battery icon in the system tray and you should see that your laptop is plugged in and charging.


Answers

  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    If your laptop does not have a removable battery you do not need to take off the cover etc. Unplug and power down the laptop and place a straightened paperclip in the small hole on the underside (it has a small battery symbol next to it), press for 10 seconds and then leave everything alone for 15 minutes, plug back in and charge battery to 100% then power up the laptop


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